It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
The opportunity:
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Full-time positions
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An exciting, fast paced call center environment centrally located in Kingston
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Competitive base hourly wage
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Aggressive Sales and Customer Satisfaction commission and incentive programs
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Overtime earnings opportunity
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Long term opportunities for advancement and promotion
Duties and Responsibilities:
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Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
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Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers
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Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
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Must maintain an acceptable level of performance week over week, month over month
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Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
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Provide exceptional service to customers during each interaction
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Address all customer concerns and inquiries
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Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
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Adhere to all company guidelines regarding the delivery of sales to customers
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Escalate problematic customer issues to management according to standard operating procedures
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Properly document each customer interaction according to company standard operating procedures
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Maintain an excellent on-time attendance record (schedule adherence)
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Adhere to company quality assurance guidelines and standard operating procedures
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Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
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3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
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Work experience is a plus but not required
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Exemplary Attendance Records with Previous Employers
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Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
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Excellent written and verbal communication skills
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Excellent typing skills
Additional Company Requirements (If successful):
On condition of employment you will be required to:
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Submit to a drug test
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Process a police record certificate
On condition of employment you will be required to present the following;
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Updated resume
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2 passport size photos
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Educational qualifications
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Birth Certificate and Marriage Certificate(if applicable)
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Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID
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TRN & NIS cards
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Active Bank Account from any major financial institution. CIBC account is preferred.
Employee Benefits include:
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Paid training for all accounts
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Health Insurance and Life Insurance
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Transportation
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No experience required
Apply Now
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!