Technical and Software Support Specialist
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Before you apply
Salary$70k – $100k
LocationPennsylvania, United States
SeniorityMid
Company size501–1,000 people
PostedOct 1, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Serve as frontline primary support contact for ProSoft clients
Diagnose software issues and bugs
Administer, support, and optimize Windows Server infrastructure
Support and troubleshoot Remote Desktop Services environments
Implement and manage identity and access management solutions including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS
Support VMware-based virtual infrastructure
Provide operational support for Microsoft SQL Server
Develop PowerShell automation
Implement Self-Service Password Portal
Identify when issues should be escalated to development
Prioritize requests effectively
Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
Some knowledge of AP and payroll processes, human resource management workflows
Excellent interpersonal, customer service and written and oral communication skills
Must possess professional and friendly attitude and be able to quickly develop rapport with clients over the phone
Strong work ethic and self-starter, ability to work independently and as a team player
Strong analytical, troubleshooting, and problem-solving abilities
Ability to effectively manage multiple priorities and adapt to change
Positive, professional, and solutions-oriented approach
Talking to customers to help resolve issues and walk them through procedures
Basic knowledge of Microsoft Outlook, Teams, Word and Excel
Prior knowledge of ProSoft
Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
General experience in accounts payable, HR/payroll systems support
Some basic accounting knowledge
Creating training videos
Updating User Guides
Accounting knowledge
Skills
Windows Server
Active Directory
Group Policy
DNS
Remote Desktop Services
RD Gateway
RD Web Access
Connection Broker
SSL/TLS
Microsoft Entra ID
SSO
MFA
SAML
OAuth
OpenID Connect
IIS
VMware
Microsoft SQL Server
PowerShell
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
ProSoft
What you’ll do
•
Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
•
Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
•
Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
•
Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
•
Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
•
Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
•
Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
•
Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
•
Implement Self-Service Password Portal for users to manage their own passwords
•
Identify when software or technical issues should be escalated to development and provide clear supporting details.
•
Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
•
Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
•
Some knowledge of AP and payroll processes, human resource management workflows.
•
Excellent interpersonal, customer service and written and oral communication skills
•
Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
•
Strong work ethic and self-starter, ability to work independently and as a team player.
•
Strong analytical, troubleshooting, and problem-solving abilities
•
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
•
Positive, professional, and solutions-oriented approach
Competencies:
• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships/Team Player
• Technical Oriented and Adaptability
Required Qualifications:
•
Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
•
Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
•
Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
•
Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
•
General experience in accounts payable, HR/payroll systems support
•
Some basic accounting knowledge
•
Creating training videos
•
Updating User Guides
•
Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.