Customer Care Center Technical Support Agent
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Before you apply
LocationTokyo, Japan
Typefull-time
SeniorityMid
Experience2–3 yrs
EquityIncluded
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
At least 2-3 years working experience
Fluent Japanese skill
Intermediate English communication skills is an advantage
Benefits
Family care leave
Health insurance
Employee stock ownership
About the company
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
About the role
The Role: Customer Care Center Technical Support Agent
We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business.
What will you do?
•
Technical support for customers by each channel (phone call, e-mail, and chat)
•
Log customer interaction into Customer Relationship Management system
•
Detect sales opportunity from inbound calls
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Create and updating FAQ contents
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Continuous improvement based on customer voice
•
Internal communication for CCC projects with global teams in a few years
Who would be successful?
•
At least 2-3 years working experience
•
Intermediate English communication skills is an advantage
•
Fluent Japanese skill
What’s in it for me?
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Family care leave
•
Comprehensive medical coverage for employee and dependents
•
Worldwide Employee Stock Ownership
…and more!
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Legal
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.