IT Support Specialist
Read straight from Silver Hills Bakery's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRossville, Tennessee, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentIT - 2300
Company size51–200 people
PostedJun 5, 2026 · 5mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jun 5, 202654% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of hands-on experience in IT support & projects related role
Degree or diploma in Information Technology or related discipline
Experience supporting IT infrastructure including networking, wireless and servers
IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
Experience supporting manufacturing environments
Understanding of basic OT/IT network separation
Skills
Windows
Mac
Active Directory
Microsoft Entra ID
Wi-Fi
IT infrastructure
networking
wireless
servers
Benefits
Career growth opportunities
Health insurance
401(k)
Performance bonus
Free food
Supportive work environment
Social events
About the role
Position: IT Support Specialist – Level 2 Reports to: IT Support Team Lead
We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.
In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.
This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.
Requirements
Here is who you are…
Drive & motivation
•
You are support oriented and find customer service quite rewarding
•
You are motivated by challenges and willing to put in extra time to get the job done
•
You love technology and coming up with new cost-effective solutions
•
You are a problem solver who can make sound professional judgement
Character & ABILITIES
•
You can effectively communicate technical concepts to varied audiences
•
You are agile, flexible, and able to adapt to changing environment
•
You have a positive attitude and ability to stay calm under pressure
•
You are organized, efficient and able to multitask
Knowledge & skills
•
You have strong customer service and interpersonal skills
•
You understand IT concepts, including systems maintenance, computer networks, etc
•
You have working knowledge of Windows and Mac
•
You have knowledge of enterprise server environment
•
You have strong oral and written communication skills
Experience
•
You have 3+ years of hands-on experience in IT support & projects related role
•
You have a degree or diploma in Information Technology or related discipline
•
You have experience supporting IT infrastructure including networking, wireless and servers
Nice to Have
•
IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
•
Experience supporting manufacturing environments
•
Understanding of basic OT/IT network separation
things you will do…
•
Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
•
Participate in user onboarding and offboarding activities
•
Provide on-site end-user support for desktops, laptop and peripherals.
•
Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
•
Install, configure, deploy, and maintain hardware and software.
•
Administer Active Directory and Microsoft Entra ID user accounts and permissions.
•
Coordinate with third-party vendors and service providers for issue resolution.
•
Participate in IT projects, including new systems and implementation processes
•
Maintain accurate documentation of systems, processes, and support activities.
•
Provide proactive security investigation and searches to detect malicious activities
OTHER …
•
You may on occasion work at varied times as the job requires
•
Primary office location: 585 Morrison Rd, Rossville, TN 38066, USA
Benefits
We offer our team members many benefits to help them achieve their goals and support our company culture:
•
Opportunities for career growth and development
•
Competitive Healthcare Benefits and 401K Package
•
Performance Bonus
•
Free delicious and healthy bread
•
Friendly and supportive work environment and an ambitious team
•
Company social events focused around health, great tasting food and getting together as a team
About the company
Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube