Associate, Claims Investigation
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Before you apply
SeniorityMid
Experience2+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
University Degree in any discipline
At least 2-year experience in claims analysis with a good knowledge of the insurance industry
Problem solving and decision making
Good written and verbal communication
Customer oriented person
Integrity and trustworthy
Organised and proper planned
Teamwork and cooperation
Other professional qualification would be an advantage
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Conduct investigation to substantiate claim decision for Life and Health claims.
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Review and study cases and develop investigation plan
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Obtain duly completed Letter of Authorisation/Consent and Letter of Declaration from policyholders
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Initiate and follow-up with clinic/doctor/hospital to obtain details of the policyholder’s medical history and records, duly completed questionnaires and etc.
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Consolidate investigative findings and prepare recommendation for claim decision making based on feedback/information as a result of investigation.
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Proper documentation of investigation evidences.
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Process/handle medical report fee due to clinic/doctor/hospital
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University Degree in any discipline. Other professional qualification would be an advantage
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At least 2-year experience in claims analysis with a good knowledge of the insurance industry.
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Key Competencies:
i) Problem solving and decision making
ii) Good written and verbal communication
iii) Customer oriented person
iv) Integrity and trustworthy
v) Organised and proper planned
vi) Teamwork and cooperation