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TerraPower LLC.

IT Support Technician – Site Systems

Salary$80k – $104k
LocationKemmerer, WY, Kemmerer, WY
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentIT
Company size501–1,000 people
First seenOct 5, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have16
Minimum 2 years combined relevant IT/Customer Service experience and a H.S. diploma
Embody TerraPower's guiding principles
Able to quickly learn and implement new concepts, highly adaptable proven problem solver who is calm in stressful situations
Excellent interpersonal and organizational skills
Proactive in finding areas within our process that can be improved
Rapid deployment imaging technologies MDT and SCCM
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
Advanced, hands-on experience with wireless network design and troubleshooting, VPN, and site-to-site connectivity
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware
Office 365 applications and their use in a corporate environment
Demonstrated ability to work independently in ambiguous situations, exercise sound judgment, and transparently communicate trade-offs and risk
Strong cross-functional collaboration skills, with demonstrated success coordinating between on-site/field operations and central or corporate IT teams
Ability to work in a fast-paced environment and be available for after-hour support
Maintain strong and professional customer service
Nice to have10
CompTIA A+ certification preferred
A.A. or H.S. degree preferred
4+ years is strongly preferred, with meaningful hands-on experience in networking and systems administration rather than desktop support alone
Prior tenure working on active construction site and construction safety awareness desired
Experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop)
Experience troubleshooting satellite internet (VSAT) connectivity
Familiarity with construction management software and 3D/engineering modeling tools (e.g., SmartPlant 3D / SP3D)
Experience with physical security/access control (badging) systems and their integration with IT network infrastructure
Prior experience in an elevated or senior-level IT support/systems role, ideally within a construction, industrial, or remote/field site environment
Comfortable being granted elevated system permissions and being held accountable for decisions made regarding site-level technical solutions
Skills
Microsoft Office 365
Active Directory
Jira
MDT
SCCM
DHCP
DNS
TCP/IP
wireless networking
VPN
Virtual Desktop Infrastructure
Citrix
VMware Horizon
Azure Virtual Desktop
SmartPlant 3D
SP3D
Benefits
Medical
Vision
Dental
Life insurance
Disability
Gender affirmation benefits
Parental leave
401(k)
Paid time off
Paid holidays
Relocation assistance
Professional development
About the company
TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.”
TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
IT Support Technician – Site Systems
The Support Technician will be joining the IT team in a Microsoft-centric environment. The position will involve assisting TerraPower users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies, including specialized engineering software, Microsoft Office365, laptop hardware, networking appliances and peripherals.
Candidate must be able to work in a fast-paced environment and be available for after-hour support, while maintaining strong and professional customer service.
Additional designated work will be primarily determined based on level of experience, areas of interest, and strengths in background and work history.
This position is based on the site of an active, live construction project and carries a broader scope of technical ownership and autonomy than a typical desktop support role. The successful candidate will work closely with on-site leadership to translate a wide range of emerging and often loosely defined technical needs — spanning network infrastructure, connectivity, security systems, and specialized software — into practical solutions. This individual will be trusted with the latitude to make independent technical decisions in the field, and in turn is expected to communicate clearly with central IT leadership about the risks, limitations, and trade-offs of any interim solutions, and to help determine when and how those solutions should be formalized or migrated into standard, centrally supported infrastructure.
Responsibilities
•
Handling escalated tickets.
•
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.
•
Active Directory Account maintenance.
•
PC Lifecycle Management.
•
Inventory Receiving, Management & Tracking.
•
Provide onsite support during normal hours, after-hours as needed.
•
Familiar with Jira ticketing system.
•
Hosting on-site IT Orientation for new employees.
•
Basic Audio\Visual support.
•
Support office and active construction environment Partner directly with on-site construction leadership to gather, translate, and prioritize technical requirements as they emerge — often without formal specifications — across a broad range of systems and technologies (e.g., network infrastructure and connectivity, physical security/access systems, and specialized engineering or construction software).
•
Diagnose and resolve connectivity and infrastructure issues across varied, and at times non-standard, network environments and topologies encountered in an active construction setting.
•
Provide support for specialized, site-specific applications used by construction personnel and contractors, developing working familiarity with new tools as they are introduced.
•
Serve as the primary technical liaison between the construction site and the central/corporate IT systems team, coordinating on standardization, escalations, and infrastructure planning.
•
Exercise independent judgment to design and implement interim solutions for site-specific needs that fall outside documented processes or standard support scope, clearly communicating associated risks and trade-offs to leadership, and driving toward standardized or centrally supported solutions when appropriate.
•
Translate complex infrastructure and architectural constraints into clear, practical guidance for non-technical staff and leadership (for example, explaining why a virtual desktop environment may behave differently than a locally installed application).
•
Operate with a significant degree of autonomy and elevated system access appropriate to the demands of the site, exercising sound judgment and accountability for the solutions implemented.
Key Qualifications and Skills
•
Minimum 2 years combined relevant IT\Customer Service experience and a H.S. diploma; CompTIA A+ certification, A.A. or H.S. degree preferred.
•
For this role, 4+ years is strongly preferred, with meaningful hands-on experience in networking and systems administration rather than desktop support alone.
•
Embody Terra Power’s guiding principles.The successful candidate will possess a high degree of trustworthiness and integrity, communicate openly and display respect and a desire to foster teamwork.
•
Able to quickly learn and implement new concepts, highly adaptable proven problem solver who is calm in stressful situations and able to think through situations to find the best outcome.
•
Excellent interpersonal and organizational skills.
•
Proactive in finding areas within our process that can be improved and making these suggestions to the team.
•
Rapid deployment imaging technologies MDT and SCCM
•
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.Candidates for this role should have advanced, hands-on experience with wireless network design and troubleshooting, VPN, and site-to-site connectivity — this goes beyond a general/foundational understanding.
•
A general understanding of modern Information Security principles and practices.
•
Experience with a commercial ticketing system JIRA.
•
An understanding of desktop and laptop hardware.
•
Office 365 applications and their use in a corporate environment.
•
Prior tenure working on active construction site and construction safety awareness desired.
•
Experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop) and the ability to clearly explain their capabilities and limitations to end users.
•
Demonstrated ability to work independently in ambiguous situations, exercise sound judgment, and transparently communicate trade-offs and risk to leadership and stakeholders.
•
Strong cross-functional collaboration skills, with demonstrated success coordinating between on-site/field operations and central or corporate IT teams.
Nice to have
Qualifications and Skills (Nice to have, equivalent experience or willing to learn)
•
Experience troubleshooting satellite internet (VSAT) connectivity and other non-standard/remote-site connectivity solutions.
•
Familiarity with, or the demonstrated ability to rapidly learn, construction management software and 3D/engineering modeling tools (e.g., SmartPlant 3D / SP3D).
•
Experience with physical security/access control (badging) systems and their integration with IT network infrastructure.
•
Prior experience in an elevated or senior-level IT support/systems role, ideally within a construction, industrial, or remote/field site environment.
•
Comfortable being granted elevated system permissions and being held accountable for decisions made regarding site-level technical solutions.
Job Functions:
Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant’s ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.
•
Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
•
Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.
•
Repetitive work: Prolonged
•
Special Senses: Visual and audio focused work
•
Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day
•
Travel required 0-10%
Legal
TerraPower’s technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower’s export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.
Job details
Salary Range: $80,335 - $104,332
*Any salary offered within the posted salary band is based on market data and commensurate with the selected individual’s qualifications experience. This range is specific to Kemmerer, WY.
Benefits:
•
Competitive Compensation
•
Salary, eligible to participate in discretionary short-term incentive payments
•
Comprehensive Medical and Wellness Benefits
•
Medical
•
Vision
•
Dental
•
Life and Disability
•
Gender Affirmation Benefits
•
Parental Leave
•
401k Plan
•
Generous Paid Time Off (PTO)
•
21 days of annually accrued PTO
•
Generous Holiday Schedule
•
10 paid holidays
•
Relocation Assistance
•
Professional and Educational Support Opportunities
TerraPower Career and Benefits information: https://www.terrapower.com/contact-us/careers/
More roles at TerraPower LLC.
Senior Engineer, System DesignSenior Accountant, Accounts ReceivableSystems Engineering ManagerPlanning and Controls Manager, PMOManager, Building Experience & Workplace Services
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