Customer Delivery Software Architect
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Before you apply
LocationRiyadh, Saudi Arabia
Work modeon-site
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentCustomer Experience
EquityIncluded
Company size10,000+ people
PostedOct 27, 2026 · 1w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree with 12 or more years of relevant experience; master’s degree with 8 or more years; PhD with 5 or more years; or equivalent relevant work experience
Extensive experience designing and delivering enterprise-grade software, automation, orchestration, or systems-integration solutions
Strong proficiency in software architecture principles, distributed systems, API design, event-driven architectures, data modelling, and integration patterns
Hands-on experience with Python or a comparable programming language, APIs, Git, automated testing, CI/CD, containers, and modern development practices
Experience architecting solutions that integrate network infrastructure, operational platforms, telemetry, data, and business workflows
Understanding of AI/ML concepts and their practical application to automation, analytics, and operational use cases
Demonstrated ability to lead cross-functional engineering teams and communicate effectively with technical and executive stakeholders
Experience with Cisco NSO or comparable orchestration platforms, including service modelling, lifecycle management, device integration and reusable automation components
Experience in telecommunications, service-provider, or other large-scale, mission-critical environments
Knowledge of network orchestration, assurance, observability, and automation platforms, including Cisco Crosswork
Experience establishing engineering governance and reusable automation frameworks across multiple teams
Familiarity with cloud-native architectures, microservices, Kubernetes, streaming technologies, data platforms, and AIOps
Understanding of responsible AI, data governance, model lifecycle management, and security-by-design
Experience mentoring software engineers and helping organizations adopt modern software-engineering practices
Skills
Python
Git
CI/CD
containers
Cisco NSO
orchestration platforms
Cisco Crosswork
Kubernetes
microservices
streaming technologies
data platforms
AIOps
Benefits
Healthcare and insurance
Employee stock purchase program
Flexible spending benefit
Flex and schooling allowances
About the Role
Cisco Customer Experience (CX) is seeking a Customer Delivery Software Architect to lead the design and delivery of automation and AI-enabled solutions for a major service provider in Saudi Arabia.
You will define scalable software architectures that connect network infrastructure, operational systems, data platforms, and business workflows. Working with customer stakeholders and cross-functional Cisco teams, you will translate complex operational needs into secure, reusable, and maintainable solutions.
This is a software architecture role—not a network migration or product implementation role. Its primary focus is establishing sound architecture, engineering practices, integration patterns, and governance for network automation and intelligent operations.
Frequent onsite collaboration in Riyadh is required due to customer access controls, local testing requirements, and the need to work closely with engineering and operations teams.
What You’ll Do
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Own the end-to-end software architecture for network automation, orchestration, assurance, observability, and AI-enabled operational solutions.
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Translate business and operational requirements into architecture blueprints, technical roadmaps, integration patterns, data models, APIs, and engineering backlogs.
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Design secure, modular, scalable solutions integrating network platforms with systems such as Cisco Crosswork.
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Establish engineering standards covering source control, automated testing, CI/CD, observability, documentation, release management, security, and software lifecycle governance.
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Guide engineering teams through solution design and delivery, conducting architecture reviews and ensuring implementations meet functional and non-functional requirements.
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Leads and influences global, cross-functional teams—including PMs, PgMs, SDMs, CEs, TLs, and customer stakeholders—to ensure successful delivery of complex, multi-architecture solutions aligned to business outcomes
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Define practical approaches for applying AI and analytics to use cases such as anomaly detection, operational insight, decision support, and workflow automation.
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Build reusable frameworks, reference architectures, and best practices while mentoring engineers and strengthening software architecture capabilities across delivery teams.
Minimum Qualifications
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Bachelor’s degree with 12 or more years of relevant experience; master’s degree with 8 or more years; PhD with 5 or more years; or equivalent relevant work experience.
•
Extensive experience designing and delivering enterprise-grade software, automation, orchestration, or systems-integration solutions.
•
Strong proficiency in software architecture principles, distributed systems, API design, event-driven architectures, data modelling, and integration patterns.
•
Hands-on experience with Python or a comparable programming language, APIs, Git, automated testing, CI/CD, containers, and modern development practices.
•
Experience architecting solutions that integrate network infrastructure, operational platforms, telemetry, data, and business workflows.
•
Understanding of AI/ML concepts and their practical application to automation, analytics, and operational use cases.
•
Demonstrated ability to lead cross-functional engineering teams and communicate effectively with tech.hnical and executive stakeholders.
•
Experience with Cisco NSO or comparable orchestration platforms, including service modelling, lifecycle management, device integration and reusable automation components.
Preferred Qualifications
•
Experience in telecommunications, service-provider, or other large-scale, mission-critical environments.
•
Knowledge of network orchestration, assurance, observability, and automation platforms, including Cisco Crosswork.
•
Experience establishing engineering governance and reusable automation frameworks across multiple teams.
•
Familiarity with cloud-native architectures, microservices, Kubernetes, streaming technologies, data platforms, and AIOps.
•
Understanding of responsible AI, data governance, model lifecycle management, and security-by-design.
•
Experience mentoring software engineers and helping organizations adopt modern software-engineering practices.
•
Nature of work: Onsite Full time
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Hours of work: 48 hours per week
•
Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
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Application start and end date: 27th October for 4-5 weeks
Why This Role Matters
This role will shape the software foundations for scalable network automation and intelligent operations. The successful candidate will combine architecture leadership with practical engineering expertise, helping transform automation into secure, reusable capabilities that deliver sustained operational value.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.