Manager RCM Operations
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Before you apply
LocationChennai - Office
Work modeon-site
Typefull-time
SenioritySenior
Experience10+ yrs
Company size501–1,000 people
PostedFeb 2, 2026 · 9mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Feb 2, 202650% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
10+ years of experience
Manager RCM Operations
Responsibilities of Operations Manager
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Managing everyday operations of the team, inclusive of team attrition to minimize any negative impact in the process.
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Conduct quarterly assessments of the team leaders and team coach skip levels and provide helpful feedback to enhance performance. Also, to ascertain the difficulties and problems reported by the users.
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Perform periodical (Monthly and quarterly) reviews for Assistant Manager and give constructive feedback to improve performance.
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Identify development needs and ensure training fulfilment for the team to be tracked against the training plan.
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Work with Process excellence team to identify, recommend and implement process improvement.
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Regular monitor of Practice Health.
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Ensuring that the TruBridge scorecard is progressing in the desired manner. If a declining trend is seen, should collaborate with the assistant manager and team leader to find the issue and fix it.
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Monitor Payment / Denial trend from each payer and should report any variance to specific team (CS/Payer Specific).
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Evaluates staffing needs, proposes and assists with the approval process of staffing additions, and develops plans to meet staffing needs of each location within the assigned practices.
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Define and review KRAs with the Assistant Manager and create a growth path for the team members.
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Make sure newly transitioned client are coordinated with the CS, & other department, & required training provided to the team.
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Manage and handle effectively escalations raised by the clients.
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Respond to clients on any process related queries and manage 2nd level escalations.
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Analyse reports to determine when, how and why decrease in clients AR; includes denials, unbilled, credit issues and communicate with client to resolve the issue.
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Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue.
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Track clients AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met.
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Responsible for implementation and standardization of the policies and procedures.
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Audit procedures to monitor and improve the efficiency of operations.
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The continuous identification implementation of operational best practice through interaction with the wider team/other department/Stake Holders.
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Identifying and highlighting further opportunities for services and process improvements.
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Manage employee retention and engagement.
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Analyse trends impacting charges, coding, collection, and accounts receivable and delegate manageable worklist to staff.
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Contribute to Recruitment through participation in screening and interviewing Assistant Manager, Team Leader, Team Coach and end users profiles.
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Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
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Experience: 10+ years
Requirements
Management