Claims Manager II, Commercial Insurance
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LocationBoston, Massachusetts, United States; Remote, Remote, United States; Suwanee, Georgia, United States; Plano, Texas, United States; Hoffman Estates, Illinois, United States; Westborough, Massachusetts, United States
Work moderemote
Typefull-time
SenioritySenior
Experience7+ yrs
DepartmentClaims
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1w ago
At a glanceSummarised by Seekless from the posting.
Manages team to ensure adequate resources and technical skills exist to handle complex, high-exposure Excess claims
Drive a culture of urgency, accountability, disciplined collaboration, and clear communication
Partner effectively with internal and external stakeholders - including Underwriting, Legal, Reinsurance, Brokers, Insureds, Counsel
Model strong leadership and decision-making in a dynamic environment
Actively attracts, develops, and engages talented claims employees
Focuses staff on continuous improvement, engaging in transformation and sustainability efforts
Reviews and approves claim expenses and settlements within assigned authority limits
Monitors and evaluates claims reserve practices and ensures accurate and prompt reserves
Prepares and distributes management reports analyzing office operations and performance
Identifies, analyzes and reports on claims processing trends and issues
Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation
Advanced knowledge of Commercial Claims (Excess and Specialized, General Liability, Environmental, etc.)
Advanced knowledge of claims investigation, coverage evaluation, loss assessment, reserving
Knowledge of insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance
Demonstrated ability to direct the work of others, implement strategies and plans, develop staff, and achieve goals/objectives
Planning/organizing work, communication (listening, delivering complex messages, gaining support, promoting collaboration, etc.), diplomacy/tact, business/financial acumen, and adaptability
Bachelor's degree or equivalent and 7+ years of progressively more responsible related work experience
Complex Commercial Casualty claims experience
Claims Management experience
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Manages team to ensure that adequate resources and technical skills exist to handle complex, high-exposure Excess claims in accordance with Company service standards and expectations. Drive a culture of urgency, accountability, disciplined collaboration, and clear communication. Partner effectively with internal and external stakeholders - including Underwriting, Legal, Reinsurance, Brokers, Insureds, Counsel - to align on claim strategy and achieve optimal outcomes. Model strong leadership and decision-making in a dynamic environment where priorities, exposures, and stakeholders’ needs can shift quickly. Actively attracts, develops, and engages talented claims employees while simultaneously addressing employees who are not meeting expectations. Focuses staff on continuous improvement, engaging in the transformation and sustainability efforts, looking for ways to build capabilities, and driving organizational effectiveness. Participates in short to medium-term strategic business planning. Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee’s authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval. Monitors and evaluates the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly. Prepares and distributes management reports analyzing and documenting office operations and performance identifies, analyzes and reports on claims processing trends and issues. Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company’s compliance with state and federal legislation. Advanced knowledge of Commercial Claims (Excess and Specialized, General Liability, Environmental, etc.), claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance Demonstrated ability to direct the work of others, implement strategies and plans created by senior leaders, develop staff, and achieve goals/objectives the right way Other skills required include: planning/organizing work, communication (listening, delivering complex messages, gaining support, promoting collaboration, etc.), diplomacy/tact, business/financial acumen, and adaptability Bachelor’s degree or equivalent and 7+ years of progressively more responsible related work experience Claims Management experience preferred. Complex Commercial Casualty claims experience required.