Helpdesk Technician II (2nd Shift Hawaiian Standard Time)
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Before you apply
Salary$70k – $83k
LocationUnited States - Remote
Work moderemote
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentHelpdesk
Company size51–200 people
PostedOct 30, 2026 · 1w ago
Verified live12m ago
At a glanceSummarised by Seekless from the posting.
Minimum 2+ years working for a Managed Service Provider (MSP)
Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)
Ability to provide exceptional customer service in all situations
Possess strong troubleshooting, problem-solving, and verbal/written communication skills
Experience with Microsoft Windows desktop and server operating systems
Experience with Microsoft Office 365 / Azure administration
Proficiency with Microsoft Server Active Directory / Group Policy
Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
Demonstrated ability to work in a team environment
Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
Experience with Security Technologies: Multifactor Authentication, Encryption, SIEM/SOAR, Endpoint Detection and Response
Preferred Certifications: Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
Excellent organizational skills including the ability to balance conflicting priorities
Ability to work independently, remotely, and as part of a team
Must be authorized to work for any employer in the U.S
Skills
Windows
Mac
Linux
Microsoft Office 365
Azure
Teams
OneDrive
SharePoint
Active Directory
Group Policy
TCP/IP
WIFI
VPN
ConnectWise Manage
Automate
Labtech
Continuum
NinjaOne
Multifactor Authentication
Encryption
SIEM
SOAR
Endpoint Detection and Response
Intune
Autopilot
About the company
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team!
CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
About the role
The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.
Responsibilities
Essential Responsibilities (included but not limited to):
•
Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
•
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
•
Provide day-to-day operational support for:
•
Desktop and Server Operating Systems (Windows, Mac, Linux)
•
Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
•
Networking Devices (firewalls, switches, wireless access points)
•
Line of Business Applications
•
On-premise and Cloud Backup and Disaster Recovery
•
Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
•
Mobile Devices / Mobile Device Management (MAM / MDM)
•
Provide escalation support as necessary for Level I Helpdesk staff
•
Assist with the onboarding and offboarding of clients, systems, and users
•
Deploy and maintain security tools and management agents
•
Maintain current notes and time entries for all requests in the helpdesk ticketing system
•
Create and maintain comprehensive documentation for internal and client systems
•
Work with third-party vendors to remediate issues as needed
Requirements
Required Education, Experience, & Skills
•
Minimum 2+ years working for a Managed Service Provider (MSP)
•
Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools
•
Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
•
Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)
•
Ability to provide exceptional customer service in all situations
•
Possess strong troubleshooting, problem-solving, and verbal/written communication skills
•
Experience with Microsoft Windows desktop and server operating systems
•
Experience with Microsoft Office 365 / Azure administration
•
Proficiency with Microsoft Server Active Directory / Group Policy
•
Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
•
Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
•
Knowledge of scripting and automation tools a plus
•
Demonstrated ability to work in a team environment
•
Must be authorized to work for any employer in the U.S
Nice to have
Preferred Education, Experience, & Skills
•
Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
•
Experience with Security Technologies:
•
Multifactor Authentication
•
Encryption
•
SIEM/SOAR
•
Endpoint Detection and Response
•
Preferred Certifications:
•
Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
•
Excellent organizational skills including the ability to balance conflicting priorities
•
Ability to work independently, remotely, and as part of a team
Work Environment
•
This role is Remote
•
The shift for this role is Monday - Friday 3:30 pm - 12:30 am HST (9:30 pm EST - 6:30 am EST)
Legal
CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.
#LI_Remote
Budgeted Pay Range
$70,000—$83,000 USD