German Speaking - Customer Support iGaming in Malta - Relocation Included
Salary€25k+
LocationFrankfurt am Main, Hessen, Germany
Work modehybrid
Typefull-time
DepartmentNoah
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
About the company
Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.
About the role
As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.
Key Responsibilities
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Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
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Resolve customer inquiries, issues, and complaints with accuracy and empathy.
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Assist customers in navigating our gaming platform and enhance their overall experience.
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Collaborate with team members to achieve service level targets and maintain quality standards.
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Record customer interactions and feedback accurately in our support systems.
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Engage in continual learning by participating in product training and service workshops.
Requirements
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Fluent in German and proficient in English; additional languages are a plus.
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Previous experience in customer support or a related role is an advantage.
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Strong communication skills with the ability to build rapport with customers.
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Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
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Familiarity with CRM systems and customer support software is desired.
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Ready to relocate to Malta and embrace a new cultural experience.
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Interest in gaming and understanding of the iGaming industry is a plus.
Benefits
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Career growth opportunities in a renowned iGaming company.
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International & diverse work environment.
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Competitive performance bonuses.
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Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
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Hybrid working setup.
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Yearly salary €25.000 excluding bonuses.
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Health care benefits and numerous other discounts.
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Fully paid training by certified instructors.
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State of the art premises, providing a great working environment with relaxing break areas.
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Special events as well as community & social responsibility initiatives.
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Work for a **Great Place to Work-**Certified Company.
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Relocation package (reviewed case by case)
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This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!