Client Service Specialist
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Before you apply
Salary$55k – $70k
LocationNational Headquarters in Camden, NJ, Camden, NJ
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentEmployee Benefits
Company size1+ people
PostedSep 11, 2025 · 1y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Sep 11, 2025
At a glanceSummarised by Seekless from the posting.
Minimum 2 years' experience in Health and Benefits
Knowledge of a Benefits Administration system
Exceptional organization and client service skills
Excellent time management skills
Excellent interpersonal, analytical, written and verbal communication skills
Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor, carrier or other business partners
Proficiency in Microsoft products; Word, Excel and PowerPoint
College degree preferred
Knowledge of Public Entity business is preferred
Carrier Customer Service Experience preferred
Life and Health License preferred
Must be authorized to work in the United States on a full-time basis without Company sponsorship.
Equal opportunity employer - all qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Benefit Point
Image Right
Benefits
Health insurance
Dental insurance
401(k)
PTO
About the role
Department: Employee Benefits
Job Summary: As a key member of the Client Service Team, the Client Service Specialist is responsible for supporting our Public Entity clients and brokers with member issues and claims inquiries and resolution. This individual would also be responsible for enrollment/eligibility and billing production, review and distribution.
This position is an important point of contact for the day-to-day servicing of clients and is expected to respond to and resolve client requests on a wide variety of benefit topics with limited assistance from the Senior Client Service Associate and Director of Client Services.
Principal Responsibilities
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Work directly with clients and consulting team to provide excellent day-to-day service.
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Maintain our central document filing system, Image Right; audit annually to ensure that accurate, up to date information is filed appropriately.
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Update Benefit Point, our Agency Management system when changes are made including, but not limited to, plan summaries, member issue documentation and claims resolution
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Answer or get assistance to answer client questions on a variety of benefit topics including, but not limited to: coverage clarification, plan structure, rates, claims and billing.
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Have a working knowledge of Summaries of Benefits Coverage (SBC), Summary Plan Documents (SPD), and other benefit plan materials for accuracy for all lines of coverage for each assigned account.
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Manage interactions with carriers to ensure that required information is received on a timely basis for claim resolution and plan administration
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Attend staff meetings, trainings and carrier programs as suggested by management.
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Perform other tasks, duties and functions as assigned from time to time in the routine broker/member management process.
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Work independently on special projects related to departmental tasks.
Requirements
•
College degree preferred
•
Minimum 2 years’ experience in Health and Benefits required
•
Knowledge of a Benefits Administration system
•
Knowledge of Public Entity business is preferred
•
Carrier Customer Service Experience preferred
•
Exceptional organization and client service skills
•
Excellent time management skills
•
Excellent interpersonal, analytical, written and verbal communication skills
•
Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor, carrier or other business partners
•
Proficiency in Microsoft products; Word, Excel and PowerPoint required
Compensation:
Salary for this position ranges from $55,000.00 - $70,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.
Specialized Knowledge or Licenses
Life and Health License preferred
Must be authorized to work in the United States on a full-time basis without Company sponsorship.
Legal
PERMA Risk Management Services is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.