• Accurately perform audits on claims processed by the vendor. Perform special claims audits as assigned. Perform calibration “audit the auditor” assessments and share findings. 30%
•Review provider escalations and ad-hoc member/provider grievance and appeal reviews to address possible payment errors. Escalate any needed configuration changes. 20%
•Monitor member accumulators and log on Smartsheet any overage to Member Maximum Out of Pocket limits. Work with vendor to root cause & resolution
•Address specific pricing needs including but not limited to: transplant pricing, DRG downcoding, NSA claims. 10%
•Review IDR NSA disputes, conduct greater of QPA reviews, log cases to Smartsheet, offer in compromise, route any arbitration cases for further assessment/completion. 10%
•Conduct weekly check run reviews for abnormalities for all plans based on summary reports to ensure that claim payments are adhering to the rules, regulations and contractual requirements. 10%
•Ad hoc work as required, including supporting the Claims Manager with data and analysis. 10%