Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $18.05
About the company
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
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Competitive Pay
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401K opportunities
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Travel discounts
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
Site Specific Perks
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Free on-site parking
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Discounted shoes through Shoes for Crews twice per year
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Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
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Water t-shirts provided (Activities and Engineering)
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Water bottles provided during shift
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Discount from on-site Food & Beverage outlets
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Discounted golf at local course when open
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“Way to Go” Incentive - $5 per mention deposited onto Wisely card
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Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
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Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
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Birthday and holiday celebrations and team building outings
Responsibilities
As aGuest Services Agent**, a typical day will include:**
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Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
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Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.
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Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
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Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
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Answers telephone calls and routes calls to the proper department as applicable.
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May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
To Become aGuest Services Agentat HVC:
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Specific job duties may differ by property, size of team, or facility.
Legal
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.