Inside Account Manager
LocationUnknown
SenioritySenior
Company size10,000+ people
PostedAug 26, 2024 · 2y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Daily contact with specific, identified accounts
Handle complex customer issues with minimal supervision
Proactively manage accounts by evaluating product mix and profitability
Identify opportunity to sell TD full portfolio of products and services
Develop strategic business plans and present to TD management
Provide team direction on KPI performance, company directives, vendor initiatives
Viewed by supporting departments management teams as a change agent and subject matter expert
Manage advanced inbound and outbound sales calls
Assist associates and reps in resolving complex customer problems
Help resellers get best pricing through alliance with internal TD departments
High level of interpersonal and collaborative skills
Identify, develop, and implement business opportunities through customer facing activities
Detailed account knowledge
Represent TD SYNNEX professionally
Able to assimilate research data from a variety of sources, analyze, and recommend courses of action
Able to be diplomatic when handling calls/correspondence for Management
Able to identify needs and opportunities and develop action plans
Able to interact effectively with all levels of management
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
Able to prepare/analyze appropriate reports and other business correspondence
Able to serve as a resource to others in the resolution of complex problems
Able to sort through numerical information and recognize trends and details
Able to think strategically and tactically
Possesses strong organizational and time management skills, driving tasks to completion
Able to analyze and resolve complex issues and problems in a sound and timely fashion
Able to maintain confidentiality of sensitive information
Meet attendance and punctuality standards
About the role
•
Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.
•
Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
•
Leverages TD executives for support.
Essential Duties & Responsibilities Required
•
Proactively manages accounts by evaluating product mix and profitability
•
Identify appropriate opportunity to sell TD full portfolio of products and services
•
Develops strategic business plans, and effectively present to TD management.
•
Provide team direction on KPI performance, company directives, vendor initiatives, etc
•
Viewed by supporting departments management teams as a change agent and subject matter expert
•
Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
•
Assists associates and reps in resolving complex, important customer problems or issues
•
Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions
•
Requires high level of interpersonal and collaborative skills
•
Identifies, develops, and implements business opportunities through customer facing activities
•
Demonstrates detailed account knowledge
•
Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments
•
Performs additional duties as assigned
•
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions
The requirements listed below are representative of the knowledge, skill, and/or ability required.
•
Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
•
Able to be diplomatic when handling calls/correspondence for Management.
•
Able to identify needs and opportunities and develop action plans to address.
•
Able to interact effectively with all levels of management.
•
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
•
Able to prepare/analyze appropriate reports and other business correspondence.
•
Able to serve as a resource to others in the resolution of complex problems and issues.
•
Able to sort through numerical information and recognize trends and details.
•
Able to think strategically and tactically.
•
Possesses strong organizational and time management skills, driving tasks to completion.
•
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
•
Able to maintain confidentiality of sensitive information.
Key Skills
Communication, Customer Service Management, Problem Solving, Sales Expertise, SME Management
What’s In It For You?
•
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
•
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
•
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
•
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
•
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
•
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
About the company
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!