IT Helpdesk Technician B2
SalaryCOPÂ 3M/mo
LocationBogota, Distrito Capital de Bogotá, Colombia
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentIT
Company size501–1,000 people
PostedJun 18, 2026 · 3mo ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
B2 (Upper-Intermediate / Conversational fluency is mandatory) English level
Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields
Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles
Proficient with Microsoft tools (Excel, Word, and Outlook)
Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure
Skills
Excel
Word
Outlook
About the role
We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.
Benefits
🔎 Job Conditions
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📍 Location / Modality: 100% On-site – Bogotá (Conecta 80).
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đź“„ Contract Type: Permanent / Indefinite term contract.
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đź’° Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
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🎓 Training: 2 fully paid days.
đź•’ Schedule / Shifts:
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Full-time availability from Monday to Sunday.
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Morning window shifts (finishing at 5:30 PM max).
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2 days off per week (rotating/not fixed).
Responsibilities
🚀 Main Functions
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Provide tier-1 IT technical support.
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Troubleshoot and resolve basic hardware and software incidents.
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Manage ticketing queues, log details, and ensure proper follow-up on cases.
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Deliver high-quality customer service and technical assistance completely in English.
✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.
💡 Detalles que te servirán al publicarla:
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CambiĂ© “Technician” por “Support Analyst” en el tĂtulo porque es el tĂ©rmino exacto que Sergio aprobĂł en el archivo CreaciĂłn Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
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DejĂ© sĂşper claro el “100% On-site” porque, como ya sabemos, para esta vacante no aplica el modelo hĂbrido y es mejor filtrar desde el primer párrafo.
Requirements
🎯 Key Requirements (Please read carefully before applying)
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English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
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Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
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Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
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Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
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Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.