Supervisor, Guest Arrival
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Before you apply
LocationSesame Place Philadelphia
Work modeon-site
Typefull-time
SeniorityLead
Experience1+ yrs
Company size10,000+ people
PostedOct 19, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent and at least 18 years old
At least 1 year proven leadership experience
Good understanding of labor and expense management
Complete CPR/AED training/certification
Trained and certified at all areas within the Operations departments
Excellent written and verbal communication skills
Comfortable speaking in front of large groups
Multi-task and adapt to changes in a fast paced working environment
Working knowledge of Microsoft Office applications
Stand for long periods of time
Lift 25 pounds and push/pull 50 pounds
Comfortable working at heights up to 60 feet
Comfortable working around water and able to walk in sand
Assist in ride testing by riding all park rides
2 or more years leadership experience preferred
3 years guest service experience preferred
Possession or pursuit of a bachelor's degree preferred
Valid state driver's license with ability to obtain a company driver's license preferred
Comfortable working at heights 150 feet preferred
Skills
Microsoft Office
Benefits
Free park admission
Employee discounts
Scholarship opportunities
About the company
Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
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Ensure a safe environment for all team members, guests, and animals
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Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
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Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
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Ensure compliance to all state/federal regulations, park policies, and department procedures
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Assist in the creation and adjustment of labor line schedules to maximize our resources
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Maintain resources as needed to complete work assignments
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Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
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Assist the Director and Managers in various projects to improve park operation
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Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
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Know and ensure team members follow all policies and procedures outlined in the team member handbook
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Ensure all team members provide exceptional guest service
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Perform other miscellaneous tasks as required
What it takes to succeed:
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Have a high school diploma or equivalent and be at least 18 years old
•
At least 1 year proven leadership experience and a good understanding of labor and expense management.
•
Able to successfully complete provided CPR/AED training/certification
•
Capable and willing to become trained and certified at all areas within the Operations departments
•
Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
•
Able to multi-task and adapt to changes in a fast paced working environment
•
Have a working knowledge of Microsoft Office applications
•
Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
•
Able to assist in ride testing by riding all park rides
•
Available to work varying shifts or hours, which may include days, evenings and nights
•
2 or more years leadership experience preferred
•
3 years guest service experience preferred
•
Possession or pursuit of a bachelor’s degree preferred
•
A valid state driver’s license with the ability obtain a company driver’s license preferred
•
Comfortable working at heights 150 feet preferred
Benefits
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
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FREE park admission
•
Discounts on park admission tickets and passes for family and friends
•
Park discounts on food, merchandise, etc.
•
Scholarship opportunities
•
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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