As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Manager at Marble, you’ll own a portfolio of school partnerships end-to-end — serving as both a trusted advisor and a growth driver for the counselors you work with.
You’ll bring a consultative, sales-minded approach to every partnership: helping counselors identify more students who could benefit from Marble’s services and holding yourself accountable to referral and engagement metrics. You’ll also be the day-to-day operational backbone for your schools — responding quickly to questions and concerns, navigating complex situations with empathy, and proactively finding opportunities to deepen each partnership. You’ll own outcomes, not just activities, and you’ll help us shape how the we partner with schools at scale by collaborating with other functions, improving internal processes, and automating workflows.
No two days look the same. In one moment you might be designing a virtual workshop to raise mental health awareness at a school; in the next, you’re on the phone supporting a counselor navigating a sensitive family situation. You’ll operate at the intersection of schools, clinicians, families, and internal teams — and your judgment, empathy, and drive will make a direct difference in Marble’s growth and in the lives of the students you help reach care.
This role is hybrid, with three days per week in our SoHo, New York City office.