§ Responsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworks.
§ Oversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business units.
Digital Services Management
§ Oversee the design, implementation, and maintenance of digital platforms, tools, and services.
§ Manage and optimize websites, mobile apps, and customer-facing digital touchpoints.
§ Ensure digital services meet user needs and align with organizational goals
§ Identify opportunities to improve processes through digital technologies.
§ Collaborate with teams to implement solutions that enhance efficiency and innovation.
§ Lead initiatives to adopt emerging digital tools and trends.
Performance Monitoring and Analytics
§ Track and analyze the performance of digital platforms using key performance indicators (KPIs).
§ Generate insights and reports on user behavior, service effectiveness, and ROI.
§ Recommend improvements based on data-driven insights.
Stakeholder Collaboration
§ Work with internal teams, vendors, and partners to deliver high-quality digital services.
§ Provide training and support to staff on the use of digital tools and platforms.
§ Act as a point of contact for digital service inquiries and troubleshooting.
Compliance and Quality Assurance
§ Ensure digital services comply with organizational standards, data privacy regulations, and best practices.
§ Conduct regular audits to ensure security, reliability, and accessibility of digital platforms.
§ Verify the alignment of IT operations and maintenance with IT standards and the Authority’s overall strategy.
§ Implement business intelligence requirements and digital business & data analysis.
§ Implement all of the department’s operational plan KPI’s and review them with the direct supervisor.
§ Verify the alignment of digital business requirements with data security policies in cooperation with the Information Security Management Office.
§ Provide the necessary technical support and work on digital business improvements in the Authority that must be implemented in coordination with the relevant departments
§ Provide the necessary support in developing the Digital IT strategy.
§ Implement business digitization needs and identify the digital user requirements of the Authority’s organizational units.
§ Utilize the best practices/methods in the process of identifying general service level agreements for digital Business Alignment department’s services (SLAs).
§ Study and analyze services gaps and identify the required improvement procedures.
§ Engage with stakeholders to elicit and document business requirements.
§ Translate stakeholder needs into functional and non-functional requirements.
§ Facilitate requirements validation sessions with stakeholders to ensure accuracy and completeness.