1.
Leadership: Coordinate and expedite clinical operations including, but not limited to:
a. Directs, delegates and monitors quality of care delivered by the health care team.
b. Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect, and timely response to the patient’s health care needs.
c. Recognizes the impact of systems on health care delivery. Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs.
d. Facilitates huddles, promotes and models effective, respectful communication
e. Utilizes a critical thinking approach to problem solve and make decisions.
f. Identifies and evaluates operational clinical needs and resolves concerns early
g. Role models and facilitates change within the health care team to respond to emerging practice and organizational needs.
h. Fosters and implements innovative thinking to create alternative solutions.
i. Manages all resources to support optimal care of patients seeking primary care services in the clinic, telephonically and electronically including; gateway, telehealth, and other emerging care delivery models.
i. Models and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department.
j. Develops strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed.
a. Occasionally participates on committees or broader organizational initiatives as required.
b. Provides clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the Medical Director and Practice Managers.
c. Manages changes in Nurse/MA staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met.
d. Authorizes hours worked by nursing staff and medical assistants, including any overtime. Direct recipient of sick and tardy calls for clinical staff.
e. Assumes accountability for evaluation of performance of RNs, LPNs, and Medical Assistants under the delegation/direction of the nurse manager, assist with the orientation of new clinical staff, participate in signing all clinical staff on annual competency as needed.
f. Participates in the selection, supervision and of staff
g. Mentors new staff, assists with orientation and staff development needs.
h. Ensure workflows are supported to minimize staff overtime, utilize resources appropriately and will be cognizant of budgetary constraints.