SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO
LocationKwun Tong
Work modeon-site
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen3d ago
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
•
Provide exceptional customer service and support to clients through effective communication and problem-solving skills
•
Handle a diverse range of customer inquiries, requests, and complaints in a professional and efficient manner
•
Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
•
Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers
•
Identify and escalate complex issues to the appropriate teams for resolution
•
Maintain accurate records and documentation of customer interactions
•
Contribute to the development and implementation of process improvements and best practices within the contact center
Requirements
•
Minimum 3 years of experience in a customer service or contact center role
•
Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
•
Excellent problem-solving and decision-making abilities
•
Proficient in using various customer service tools and technologies
•
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
•
Commitment to providing exceptional customer service and a positive attitude
•
Ability to work collaboratively with cross-functional teams
•
The hiring process for this role is subject to the Mandatory Reference Checking Scheme.
Apply Now
Benefits
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.