Compensation: $43,680- $60,132 per year (based on experience)
Primary Purpose
Receives, records and dispatches service calls and requests to ensure that security and public safety needs at Parkland facilities are handled in a timely manner.
Minimum SpecificationsEducation
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High school graduate or GED.
Experience
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Prefer previous law enforcement experience.
Equivalent Education and/or Experience
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None
Certification/Registration/Licensure
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Must obtain within one year from date of hire or placement in role Basic Telecommunications Certification from the State of Texas.
Skills or Special Abilities
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Must pass extensive background investigation.
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Must pass a pre-employment polygraph.
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Must be able to demonstrate multi-tasking abilities.
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Must be able to demonstrate a working knowledge of personal computers.
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Must have effective written and oral communication skills.
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Must be able to make sound judgments.
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Must remain calm and effectively respond during stressful and/or high pressure emergency situations.
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Must deal with the public and fellow employees in a tactful and diplomatic manner.
Responsibilities
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Receive, record, and process requests for service or assistance and radio dispatch officers to provide appropriate police response.
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Operate National and State Criminal Information Network Systems. Maintain the confidentiality of all data entered or removed from the system including system activities.
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Provide supervisors with information concerning access authorizations into hospital units, offices, and restricted parking areas to prevent unauthorized access by unauthorized persons.
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Monitor Parkland Fire Alarm System. Dispatch appropriate responses ensuring safety and security of patients, visitors, employees and Parkland facilities.
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Monitor Closed Circuit Television Systems observing internal and external locations of Parkland facilities ensuring the safety and security of all persons and facilities.
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Stay abreast of the latest developments, advancements and techniques used in police communication operations.
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Maintain a working knowledge of current laws, policies, procedures, and regulations that impact or govern law enforcement and public safety.
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Monitor and report Communications Center equipment malfunctions, inform supervision of problems and initiate repair requests to ensure equipment remains operational.
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Accurately record and/or distribute police department confidential information requests to appropriate supervisory staff and administrative officials of the department as requested.
Sign on Bonus
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Parkland is offering a $5,000 hiring incentive for eligible Dispatcher candidates.
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To qualify for this incentive, applicants must: Not be current Parkland employees and must not have been employed by Parkland within the past 12 months