The Senior Manager, Payroll provides strategic and operational leadership in the delivery of payroll services across the University of British Columbia. Supporting a diverse employee population, including multiple unionized groups and complex compensation structures, this role ensures payroll is administered accurately, timely, and in compliance with applicable legislation, collective agreements, and institutional policy. This position plays a key role in financial reconciliation, labour relations support, internal controls, and payroll system development, while fostering a culture of service excellence, equity, and continuous improvement. The Senior Manager acts as a subject matter expert and escalation point for payroll issues, collaborating with Human Resources, Finance, Labour Relations, and Information Technology Services to support institutional priorities and employee experience. Key aspects of the role will include leading the team to deliver a high level of service and various projects, business engagement, change management and analysis of emerging trends to ensure that the University is enabled to deliver its mission. They are expected to be a subject matter expert, providing expertise on all regulatory and contractual obligations on payroll matters. An emphasis on managing risk exposure and strong control environment is expected.
The Senior Manager, Payroll is a key position for internal controls and governance over the payroll function. This role is a key position for governance over the payroll function by developing and executing a payroll transformation strategy aligned with the University’s goals and objectives. This position will collaborate with Human Resources, Finance, the Integrated Service Center Teams and business units to gather payroll requirements and define payroll transformation initiatives by accessing current payroll processes and systems, identifying areas of improvement, and implementing best practices to streamline workflows.
This position will also support the Director in representing the University and leading interactions with audit, banks relating to payroll, government and other external stakeholders. The Senior Manager will liaise with senior faculty, staff, and teams within the Finance, Tax, Risk Management and Human Resources departments. This position also plays a key role in ensuring that these Clients receive excellent customer service, appropriate system support, and service level agreements in order to achieve their mandates and objectives.