Lead Cust Exp Specialist
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Before you apply
LocationPune City, Maharashtra, India
Typefull-time
SeniorityLead
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Manage Order-to-Cash (O2C) activities
Order processing
Billing
Booking
Customer query resolution
Stakeholder collaboration
Accurate transaction processing
Timely issue resolution
Process compliance
Coordination with cross-functional teams
Job Summary
The Customer Experience Professional is responsible for managing Order-to-Cash (O2C) activities, including order processing, billing, booking, customer query resolution, and stakeholder collaboration. The role focuses on delivering an exceptional customer experience by ensuring accurate transaction processing, timely issue resolution, process compliance, and strong coordination with cross-functional teams. The incumbent serves as a key liaison between customers, Sales, Finance, Collection, Operations, and other internal stakeholders to drive customer satisfaction and operational excellence.
About the company
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.