Systems Engineer II
Read straight from Arch Capital Group Ltd.'s careers page, verified 4d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationHome Base, United Kingdom
Work moderemote
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentInformation Technology
Company size10,000+ people
PostedJun 11, 2026 · 5mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor
Demonstrated proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API‑based PowerShell automation
Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments
Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills
Excellent analytical skills, trouble-shooting and problem solving ability
Excellent oral and written communication skills
Excellent interpersonal skills to effectively work with fellow staff and internal customers
Strong problem-solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows-based infrastructure
Customer service orientation and sense of urgency to maintain expected service levels
Bachelor's degree in computer science or related field plus 3+ years of related experience
Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus
Requires 24 hour on-call rotation once in two months
Skills
Citrix
Citrix Cloud
DaaS
WEM
Citrix Monitor
PowerShell
Azure CLI
Windows Server
TCP/IP
DNS
DHCP
VPN
load balancing
GitHub Actions
Ansible
HashiCorp Packer
IaC
About the company
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Job Title – Systems Engineer II
Reports to – Manager, EUX VDI
Function – Information Technology
Direct Reports - No
JOB SUMMARY
Systems Engineer II build, implements, and qualify solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements. The Systems Engineer establishes and cultivates successful relationships with our business units and provides escalation to EUX Engineering. This is a tollgate into engineering for business requirements and production.
The ideal candidate will have hands-on experience with Citrix technologies, a strong troubleshooting ability, and a passion for providing excellent support and service. This role involves maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.
Essential RESPONSIBILITIES and ACCOUNTABILITIES
1.
Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users
2.
Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
3.
Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
4.
Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
5.
Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops
6.
Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions
7.
Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
8.
Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.
Requirements
JOB SPECIFICATIONS
Knowledge & Skills:
1.
3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor.
2.
Demonstrated proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API‑based PowerShell automation.
3.
Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments
4.
Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills.
5.
Excellent analytical skills, trouble-shooting and problem solving ability.
6.
Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus.
7.
Excellent oral and written communication skills.
8.
Excellent interpersonal skills to effectively work with fellow staff and internal customers.
9.
Strong problem-solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows-based infrastructure
10.
Customer service orientation and sense of urgency to maintain expected service levels. Escalate requests that require product enhancement to EUX Engineering.
Education & Experience:
Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field plus 3+ years of related experience.
Working Conditions/Environment & Physical Demands:
1.
Normal office environment
2.
Requires 24 hour on-call rotation once in two months.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
More roles at Arch Capital Group Ltd.