Engineer, Physical Security Systems
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Before you apply
LocationOFF USA: FL Jacksonville (4800 Deer Lake Drive), United States
Work modeon-site
Typefull-time
SeniorityMid
DepartmentPhysical Security Systems
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in information technology, Computer Science, MIS, CIS, or a related field, or equivalent hands-on experience
Experience with Physical Security Systems & Security Surveillance Support and/or equivalent certifications
Experience with Active Directory and troubleshooting Windows desktop, physical, and virtual server environments, along with a foundational understanding of networking fundamentals (TCP/IP, DNS, VLANs) and SAN storage
Experience supporting Windows and macOS environments, with strong proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, Planner, and Copilot
Strong problem-solving skills with a customer-service mindset and attention to detail; ability to follow procedures, document work accurately, escalate issues appropriately, communicate clearly, collaborate effectively in a fast-paced team environment, manage multiple priorities, and demonstrate eagerness to learn new technologies and processes with guidance from senior team members
Ensure compliance with established security standards while owning project execution and maintaining accurate system documentation, configurations, as-built drawings, and knowledge base articles that support standard operating procedures, issue resolution, and peer reference
Experience with networking technology such as Cisco and Juniper
Demonstrates a foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases
Identify opportunities where AI can augment team performance or optimize workflows, recommending solutions where appropriate
Knowledge of scripting and PowerShell preferred
Experience with Physical Access Control and Security Surveillance Systems
Strong multitasking, time prioritization, collaborative and communication skills
Entry-level certifications such as CompTIA A+, Network+, Security+, or introductory physical security systems certifications
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Skills
Active Directory
Windows
TCP/IP
DNS
VLANs
SAN storage
macOS
Microsoft Office
Word
Excel
PowerPoint
Planner
Copilot
Cisco
Juniper
PowerShell
AI-powered productivity tools
Job Purpose
About the company
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The Physical Security Systems team is responsible for supporting all physical security hardware, software and technology used within ICE offices. With our facilities supporting multiple business lines across ICE, the Physical Security Systems team partners with enterprise stakeholders to streamline physical security processes and policies that improve operational efficiency.
Responsibilities
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Demonstrates a high level of proficiency and expertise relevant to the design, deployment, and management of integrated enterprise physical and technical security systems.
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Support execution of physical security systems and related projects by completing assigned tasks and following established project plans and timelines.
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Provide day-to-day hardware, software, network, and basic server support for enterprise physical security systems.
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Assist team members with troubleshooting, system maintenance, and deployments across team managed platforms.
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Monitor, triage, and resolve incidents and service requests, perform routine system health checks, apply patches and updates, conduct basic troubleshooting and maintenance, document resolutions, and escalate complex issues as needed to minimize downtime and service disruption.
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Create and update knowledge base articles documenting common issues, resolutions, and standard operating procedures.
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Provide after-hours or weekend support as part of an on-call rotation or as required for critical security events.
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Travel occasionally to support on-site troubleshooting, installations, or system support at other locations.
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Configure, program, test, commission, and support physical security hardware, including participating in the testing and validation of system upgrades, enhancements, and new security technologies.
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Perform additional assigned duties in support of team and organizational goals.
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Mentors Analyst in groups and individually.
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Manage tickets and incidents, including issue resolution, escalation, and documentation management.
Knowledge and Experience
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Bachelor’s degree in information technology, Computer Science, MIS, CIS, or a related field, or equivalent hands-on experience.
•
Experience Physical Security Systems & Security Surveillance Support and/or equivalent certifications.
•
Experience with Active Directory and troubleshooting Windows desktop, physical, and virtual server environments, along with a foundational understanding of networking fundamentals (TCP/IP, DNS, VLANs) and SAN storage.
•
Experience supporting Windows and macOS environments, with strong proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, Planner, and Copilot.
•
Strong problem-solving skills with a customer‑service mindset and attention to detail; ability to follow procedures, document work accurately, escalate issues appropriately, communicate clearly, collaborate effectively in a fast‑paced team environment, manage multiple priorities, and demonstrate eagerness to learn new technologies and processes with guidance from senior team members.
•
Ensure compliance with established security standards while owning project execution and maintaining accurate system documentation, configurations, as-built drawings, and knowledge base articles that support standard operating procedures, issue resolution, and peer reference.
•
Experience with networking technology such as Cisco and Juniper.
•
Knowledge of scripting and PowerShell preferred.
•
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
•
Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
•
Identify opportunities where AI can augment team performance or optimize workflows, recommending solutions where appropriate.
Preferred Knowledge and Experience
•
Experience with Physical Access Control and Security Surveillance Systems.
•
Strong multitasking, time prioritization, collaborative and communication skills.
•
Entry-level certifications such as CompTIA A+, Network+, Security+, or introductory physical security systems certifications.
Legal
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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