Costumer Contact
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Before you apply
LocationReynosa, Mexico
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentCustomer Contact
Company size10,000+ people
PostedOct 20, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Analyze and process customer demand with proper planning time fence
Experience with SAP
Responsible for contact for all requirements, deliveries, shipments and customer service attention
Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants
Formulate and delegate logistics for emergency deliveries
Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material
Responsible for dispute process within Customer Portals or Process Tools
Acting as liaison between customers, production and distribution departments
Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns
In-depth knowledge of customer contact/service principles and practices
Excellent organizational and planning skills
Ability to take decisions and good judgment in emergency situations
Interpersonal skills to work effectively with others
Business Administration, Industrial Engineer BD or studying similar career
3 -5 years’ experience as Customer Contact
Experience on Tier 1 automotive industry
English conversational
Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
Skills
SAP
STLA
CHAMPS
Covisint
3270
IMS7
GSDB
Customer Contact
Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.
Your Role
•
Analyze and process customer demand with proper planning time fence
•
Experience with SAP
•
Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
•
Responsible for contact for all requirements, deliveries, shipments and customer service attention
•
Handling product deliveries finishing and assignment, manage materials system to ensure that the customer’s requirements are exact and communicate them to the assembly plants.
•
Formulate and delegate logistics for emergency deliveries
•
Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material
•
Responsible for dispute process within Customer Portals or Process Tools
•
Acting as liaison between customers, production and distribution departments
•
Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns
Your Background
•
In-depth knowledge of customer contact/service principles and practices
•
Excellent organizational and planning skills
•
Ability to take decisions and good judgment in emergency situations.
•
Interpersonal skills to work effectively with others
•
Business Administration, Industrial Engineer BD or studying similar career
•
3 -5 years’ experience as Costumer Contac
•
Experience on Tier 1 automotive industry
•
English conversational
Legal
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.