MAIN DUTIES & RESPONSIBILITIES
Application Support and Maintenance
Provide operational support for regional business applications, ensuring availability, stability, and performance. Coordinate with IT teams and vendors to resolve incidents and implement changes in line with established standards and SLAs.
Business Process Analysis
Collaborate with business stakeholders to understand operational requirements and translate them into functional and technical specifications. Analyze existing workflows, identify gaps, and propose improvements to enhance efficiency and user experience.
Requirements Management
Gather, document, and validate business requirements. Ensure alignment between user needs, technical capabilities, and global IT standards. Support IT development teams in implementing and testing agreed solutions.
Data Management and Reporting
Monitor and maintain data accuracy within regional applications. Develop reports, dashboards, and analytics to support informed business decision-making and ensure data integrity across systems.
Testing and Quality Assurance
Prepare and execute test plans, including user acceptance testing (UAT), to validate that implemented solutions meet defined requirements and quality expectations.
User Training and Documentation
Develop and maintain user guides, process documentation, and knowledge base materials. Provide training and day-to-day support to end users to ensure effective system adoption and utilization.
Project Participation and Coordination
Support application-related projects by assisting with requirements gathering, testing, and implementation activities. Collaborate with IT and business teams to ensure timely and successful delivery.
Continuous Improvement
Stay informed about emerging technologies and best practices. Proactively identify opportunities to enhance application performance, usability, and process efficiency.