Patient Services Representative - Call Center - Orange, CA
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Before you apply
Salary$17 – $20/hr
LocationIsland Dermatology, Orange, CA
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
DepartmentContact Center
Company size501–1,000 people
PostedOct 21, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
0-1 year in customer service, preferably in a call center, healthcare, or retail setting
Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications
Proactive, dependable, and detail-oriented individual with ability to manage multiple tasks
Experience in a medical environment is a plus
Skills
Microsoft Office
Position Summary:
We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.
Pay and Hours:
Pay range is $17 - $20 hourly, Hours are Monday - Friday, 8 hours daily.
Essential Functions:
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
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Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
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Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
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Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
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Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
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Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
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Perform other responsibilities as assigned, contributing to the success and efficiency of the team.
Knowledge, Skills, & Abilities:
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High school diploma or equivalent.
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A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting. Experience in a medical environment is a plus.
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Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.
Physical and Mental Demands:
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
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Physical Requirements:
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Occasionally required to stand, walk, and sit for extended periods.
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Use hands to handle objects, tools, or controls; reach with hands and arms.
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Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
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Occasionally lift, push, pull, or move up to 20 pounds.
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Vision Requirements:
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Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.