Service Delivery Support Engineer
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Before you apply
LocationSpektrum Management Group Ltd, Mons, Belgium
Work modeon-site
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentNATO Communications and Information Agency (NCIA)
Company size1,001–5,000 people
PostedNov 2, 2026 · 3d ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum 5 years experience in level 2/level 3 support roles in a multinational and/or military organisation, covering Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Virtualization, IIS web hosting, Linux hosting, Linux Administration, Ansible, Containerization
Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
Remote server administration
Knowledge of DNS, DHCP, WSUS, GPOs
MS SQL scripting knowledge, data consistency and data clean-up based on consultation with the user community and development team
Azure DevOps experience
Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing and implementing solutions
Very good virtualization skills, preferably on vmWare with System Center integration
Good knowledge of PowerShell scripting and/or Python
XML file manipulation, XSDs validation and maintenance and automation done through PowerShell/scripting
Proficiency in the Office Suite, Reporting tools
Excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles
Ability and self-motivation to work on one's own
Works well within groups as part of a team
Demonstrates an ability and keen sense for problem-solving
Motivated, good communication skills, team player
Able to work independently with minimal supervision
Knowledge of NATO responsibilities and organization
Valid National or NATO Secret personal security clearance
Previous knowledge of NATO FASes
Software design, implementation and testing
Programming languages, techniques and methodologies associated with the duties described above
Very good knowledge of commonly used standards and best practices for software engineering, including design patterns
Knowledge/Exposure to technologies like WSO2, Kafka, Apache Camel, Redis, PostGres, Neo4J, Angular, Elastic Search, XSLT, OData
Java development
Agile software development methodologies
Application server technologies
Multi-tiered, distributed systems
Service-Oriented Architectures
Relational database management systems
Web authoring, design and administration tools
Knowledge and experience in: C#, HTML5 and modern JavaScript/TypeScript frameworks, Web Services
Previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process
Skills
Windows Server Administration
Windows Client Administration
Active Directory Administration
Network Administrator
Virtualization
IIS Web Hosting
Linux Hosting
Linux Administration
Ansible
Containerization
Microsoft SQL Server
DNS
DHCP
WSUS
GPOs
MS SQL Scripting
Azure DevOps
VMware
System Center
PowerShell
Python
XML
XSD
TCP/IP
WSO2
Kafka
Apache Camel
Redis
PostGres
Neo4J
Angular
Elastic Search
XSLT
OData
Java
C#
HTML5
JavaScript
TypeScript
About the company
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
•
Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
•
Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
•
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
•
Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
•
Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise’s: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C005259-1
Role Duties and Responsibilities
•
The engineer will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some work might require offsite at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis.
•
The Engineer will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s).
•
The Engineer will have to resolve tickets covering a wide range of Level 2 and Level 3 activities, for example:
•
Install, maintain, monitor and support the JSSC services (Intel-FS, ANB, Release Server, CoreGIS, HMART, CSD IPL/IWS, ICMT, AOSS, NAMIS, NABIS, REACT) mainly in support of Operations, Missions and NATO exercises.
•
Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes
•
Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues (document and escalate trouble tickets from ITSM into Azure DevOps work items, as well as support in their resolution and testing)
•
Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information)
•
Get involved in User Acceptance Testing for new software releases in both organizing and test execution (supporting the Change Requests)
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Apply patches and install ISR software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates)
•
Participate in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process (support to Change Requests)
•
Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
•
Interface between JSSC applications and inter-operable FASes from other Business Areas
•
Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization’s requirements;
Essential Skills, Experience and Certifications
•
Experienced system engineer with proven level 2/level 3 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Virtualization, IIS web hosting, Linux hosting, Linux Administration, Ansible, Containerization)
•
Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
•
Remote server administration
•
Knowledge of DNS, DHCP, WSUS, GPOs
•
MS SQL scripting knowledge, data consistency and data clean-up based on consultation with the user community and development team
•
Azure Devops experience
•
Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
•
Very good virtualization skills, preferably on vmWare with System Center integration
•
Good knowledge of Powershell scripting and/or Python
•
xml file manipulation, xsds validation and maintenance and automation done through Powershell/scripting
•
Must have proficiency in the office Suite, Reporting tools;
•
Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles
•
Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
•
Must demonstrate an ability and keen sense for problem-solving.
•
Motivated, good communication skills, team player.
•
Able to work independently with minimal supervision.
•
Knowledge of NATO responsibilities and organization.
Desirable Skills, Experience and Certifications
•
Previous knowledge of NATO FASes constitute and advantage
•
Software design, implementation and testing
•
Programming languages, techniques and methodologies associated with the duties described above
•
Very good knowledge of commonly used standards and best practices for software engineering, including design patterns
•
Desirable knowledge/Exposure to technologies like WSO2, Kafka, Apache Camel, Redis, PostGres, Neo4J, Angular, Elastic Search, XSLT, OData
•
Java development
•
Agile software development methodologies
•
Application server technologies
•
Multi-tiered, distributed systems
•
Service-Oriented Architectures
•
Relational data base management systems
•
Web authoring, design and administration tools
•
Desirable: knowledge and experience in: C#, HTML5 and modern JavaScript/TypeScript frameworks, Web Services
•
Desirable: previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process
Working Location
•
Mons, Belgium
Working Policy
•
Onsite
Travel
•
Some travel to other NATO sites may be required
Security Clearance
•
Valid National or NATO Secret personal security clearance