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Blue Nile

QC Repair Specialist

Salary$28 – $32/hr
LocationR2Net Operations New York, NY
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size501–1,000 people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have7
Extensive knowledge and understanding of jewelry repair techniques, tools and materials
Proficient in working with precious metals and gemstones
Strong attention to detail and excellent hand-eye coordination
Exceptional problem-solving skills and the ability to work under tight deadlines
Capable of working independently as well as part of a team
Excellent communication skills
Working understanding of Microsoft office suite
Nice to have2
3+ years of experience in jewelry repair and production preferred
Graduate Gemologist degree preferred
Skills
Microsoft Office
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Prescription drug coverage
401(k)
Flexible spending account
Health savings account
Tuition reimbursement
Employee discount
Parental leave
Life insurance
We have many opportunities available on our other career site pages. Click here to link to our careers page!
About the company
Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. Innovation and brilliance – two things that set us apart. Join us!
About the role
The Repair Specialist will be responsible for executing the repair and restoration of jewelry items. This role requires a keen eye for detail, extensive knowledge of various repair techniques, and the ability to work with precious metals and gemstones. The ideal candidate will have a strong background in jewelry repair, exceptional problem-solving skills, and a dedication to maintaining the highest standards of quality. Prioritizing customer service support is essential to help customers understand the process of their repairs and aftercare.
Responsibilities:
•
Responsible for the operation of processing all repairs ensuring the quality of the repair work meets R2Net standards, the accuracy of the customers’ requests, and the timely completion of the work performed. Document condition photos as needed.
•
Responsible for investigating repair orders with issues, expediting late orders and rush requests from the customer service team, and providing follow-up communication.
•
Responsible for the processing of returns including the evaluation of the merchandise for quality and adherence to the terms of the return policy.
•
Responsible for communicating all reoccurring product quality issues to management and proposes corrective action to improve quality standards. responding promptly to all customer service requests.
•
Responsible for systematic movement of repair orders from QC R & R receiving location to inspector workstation.
•
Maintain accurate records of quality control activities and inspection results.
•
Support QC operations for processing new orders as needed.
•
Responsible for opening and closing activities for QC areas.
Requirements
•
3+ years of experience in jewelry repair and production preferred.
•
Graduate Gemologist degree preferred.
•
Extensive knowledge and understanding of jewelry repair techniques, tools and materials.
•
Proficient in working with precious metals and gemstones.
•
Strong attention to detail and excellent hand-eye coordination.
•
Exceptional problem-solving skills and the ability to work under tight deadlines.
•
Capable of working independently as well as part of a team
•
Excellent communication skills.
•
Working understanding of Microsoft office suite.
Benefits
At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:
•
Paid time off
•
Medical, Dental, Vision and Prescription Insurance
•
401(k) Retirement Plan with company match
•
Flexible spending account
•
Health savings account
•
Tuition Reimbursement
•
Employee discount
•
Parental leave
•
Life insurance
Base pay is $28 - $32 hourly. Final pay rate shall be determined and is based on experience and qualifications.
Legal
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Don’t forget, We have many opportunities available on our other career site pages. Click here to link to our careers page!
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