Service Manager
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Before you apply
Salary$70k – $75k
LocationAC - Long Beach - 76
Work modeon-site
SeniorityMid
Experience3+ yrs
Company size11+ people
PostedOct 20, 2026 · 2w ago
Verified live1d ago
Job Description:
Job Title: Service Manager
Location: Long Beach, CA
Pay Range: $70-75k annual base, with incentive bonus plan.
We’re hiring a Service Manager to lead our service department in Logn Beach, CA—driving performance, improving consistency, and delivering an exceptional customer experience.
This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.
Why This Role Matters
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Direct impact on store performance, service revenue, and customer satisfaction
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Established team and processes—focus is on leading and optimizing, not rebuilding
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Opportunity for long-term career growth within a stable, mission-driven organization
What You’ll Do
Service Department Leadership
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Lead daily operations of the service department, including workflow, scheduling, and quality control
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Manage, coach, and develop Service Technicians and service staff
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Ensure timely, high-quality vehicle service, repairs, and installations
Performance & Operations
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Drive performance across key metrics:
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Service revenue and profitability
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Technician productivity and utilization
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Turnaround time and workflow efficiency
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Customer satisfaction and retention
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Maintain accountability for department KPIs and operational results
Administrative & Systems Management
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Oversee all service-related administrative functions:
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Work orders, billing, and documentation
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Inventory and parts coordination
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Scheduling and workflow management
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Ensure accuracy, consistency, and compliance across all service records
Systems & Technology Requirements (Key for Success)
We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.
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Experience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.)
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Dealer track experience strongly preferred.
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Familiarity with CRM systems and service-related software
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Proficiency with Microsoft Office (Excel, Outlook, Word)
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Ability to:
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Track and manage technician schedules and work orders digitally
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Use reporting tools to monitor KPIs and performance
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Maintain accurate data entry across service and inventory systems
➡️ Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.
What Success Looks Like (First 6–12 Months)
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Rapid adoption of company systems, workflows, and service processes
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Establish consistent execution across scheduling, communication, and service delivery
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Build trust with team members and customers
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Take full ownership of department performance
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Achieve or exceed service KPIs and productivity targets
What We’re Looking For
Required Qualifications
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3+ years of automotive or dealership service experience
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2+ years of leadership experience managing technicians or service teams
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Strong customer service and communication skills
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Proven ability to manage multiple priorities in a fast-paced environment
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High level of organization and accountability
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Strong computer literacy and systems experience, including DMS usage
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Valid driver’s license and acceptable driving history
Preferred Qualifications
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Experience as a Service Manager, Shop Manager, or Fixed Operations leader
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Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms
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Demonstrated success improving technician productivity and shop performance
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Experience managing service KPIs and operational reporting
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Mobility or adaptive vehicle experience (a plus)
Key Traits for Success
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Performance-driven: Motivated by results and measurable outcomes
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Administratively strong: Detail-oriented with systems, reporting, and processes
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Customer-focused: Committed to delivering a high-quality experience
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Team-oriented: Works effectively across departments
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Ownership mentality: Proactive and accountable
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Career-focused: Interested in long-term growth and stability
Work Environment
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Combination of office and service shop environment
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Fast-paced, hands-on setting
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Ability to lift up to 30 lbs and work around equipment as needed
About Us
United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.
Legal
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.