Customer Services Advisor
Read straight from Sovereignnetworkgroup's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary£26k
LocationBasingstoke
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentCustomer Services
Company size1,001–5,000 people
PostedSep 21, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
We are looking for people with great customer service skills who have the ability to actively listen.
Our calls can be complex and difficult so you will need to be resilient.
We need you to have good computer literacy.
The ability to turn a problem in to a solution.
Empathy and a passion for helping people.
The ability to connect and communicate with colleagues across the business.
An understanding of what can happen in a home is an advantage.
Benefits
25 days holiday + bank holidays
Chance to buy or sell holiday
3 additional wellbeing days
2 paid volunteering days
Matched pension scheme up to 12%
Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance
Dental insurance
Critical illness cover
Wellbeing discounts including gym memberships
Access to a 24/7 virtual gp service
Salary:
£25,936.00 - £25,936.00 Per year
About the role
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.
We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for
•
We are looking for people with great customer service skills who have the ability to actively listen.
•
Our calls can be complex and difficult so you will need to be resilient.
•
We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
•
The ability to turn a problem in to a solution.
•
Empathy and a passion for helping people.
•
The ability to connect and communicate with colleagues across the business.
•
The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.
About the company
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
Job Description
We have some great benefits at SNG, including:
•
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•
Chance to buy or sell holiday as part of our flexible benefits package
•
3 additional wellbeing days and 2 paid volunteering days
•
Generous matched pension scheme up to 12% and Life cover at 4x salary
•
Enhanced maternity/paternity/adoption pay
•
Options for private medical insurance, dental insurance and critical illness cover
•
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
More roles at Sovereignnetworkgroup