Program Governance & Execution
Manage the intake, assessment, tracking, and governance of Change Requests (CRs) arising from solution scope modifications, customer requirements, and contractual changes, ensuring requests are routed through the appropriate approval and governance paths in accordance with SSG Delegation of Authority (DOA) and established governance frameworks.
Coordinate the design, rollout, and continuous improvement of Deal Desk programs, frameworks, and operating models across geographies and service lines.
Drive alignment between Sales, Commercial, Finance, Legal, and Delivery teams to ensure standardized, scalable deal governance processes.
Establish program BMS, KPI reporting and dashboards, deliver insights and manage cadence to support Deal Desk efficiency, throughput, and impact.
Provide regular recommendations based on data driven insights, and collaborate with key stakeholders to realize proposed solutions and efficiencies.
Execute a regular audit program to monitor compliance across the deal flow, driving improvement in overall compliance and recovery plans where required.
Process Optimization & Enablement
Identify bottlenecks in the deal lifecycle and implement automation, playbooks, or tools.
Partner with enablement and operations teams to embed new processes, policies, and tools.
Manage change initiatives and ensure adoption of Deal Desk standards and best practices globally.
Stakeholder Engagement & Communication
Serve as a trusted advisor to Sales and Leadership on deal governance, change management, and process design.
Communicate program goals, status, and outcomes across regions and functions, fostering a culture of accountability and continuous improvement.
Champion cross-functional collaboration to ensure a seamless deal experience for stakeholders and clients.