Develops, revises, and implements policies, procedures, and guidelines for clinical services. Responds to significant issues escalated by managers. Coordinates with the Director of Corporate Responsibility and Quality to ensure compliance and quality care. Promotes nursing excellence and tracks departmental metrics. Evaluates cost-effectiveness and recommends organizational improvements. Collaborates with management on employee interviewing, hiring, training, and coaching. Addresses complaints and resolves employee issues, holding staff accountable for performance and behavior. Plans, assigns, and directs work of supervised staff, rewards employees, and evaluates performance. Ensures completion of required orientation and training. Participates in meetings, seminars, and developmental activities. Develops, forecasts, and implements the department’s fiscal budget, monitors and reports on variances. Assists managers in determining staffing levels. Other duties as assigned.