The Product Implementation Manager plays a mission-critical role in how we bring onboard and maintain clients into the Tarro platform. This role is responsible for overseeing both the initial configuration and ongoing maintenance of each restaurant’s back-end configuration. This setup work is critical—our ability to support restaurants depends entirely on how well we translate their real-world operations into our platform’s configurations.
Each restaurant has different needs, and our system offers a lot of flexibility. But that flexibility only creates value if it’s used correctly. There are two touchpoints during which the Product Implementation team makes adjustments to a restaurant’s back-end configuration:
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Onboarding of New Restaurants - This involves collecting thousands of data points, making judgment calls on how to best represent them, and using features the restaurant may not even know exist. Often, we’re helping clients figure out what they actually need—not just executing instructions.
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Product Support for Existing Restaurants - Clients often come to us with all sorts of problems ranging from fraud prevention, setting up new coupons/limited-time offers, or implementing a brand new menu. Making changes to a tenured client’s configuration can be tricky given the high number of customizations already implemented. The product support team must ensure that these changes are implemented correctly without causing any unintended issues.
This work is high-stakes. A single mistake can cause agent errors, client frustration, and churn. Speed also matters—restaurants need to go live quickly, and they expect things to work right the first time. Existing restaurants, on the other hand, expect immediate resolution to their issues. Strong onboarding and product support processes lead to effortless order-taking and a product that clients rely on every day.
This role is both operational and leadership-heavy. In addition to hands-on technical configuration work, this role also leads and manages the Product Implementation Team, ensuring they are effective in setting up and maintaining these configurations at scale. By optimizing workflows, providing guidance, and upholding data accuracy, the Product Implementation Manager plays a critical role in ensuring our system delivers accurate, restaurant-specific guidance to agents—ultimately improving order accuracy and customer satisfaction.