Personal and Interpersonal Skills
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.
Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. Requires oral and written communication skills.
Requires moderate hearing to communicate with employees and to hear machinery for safety reasons. Requires excellent vision for safety reasons. Requires moderate speech communications to communicate with other employees. Requires excellent comprehension and literacy to be able to read and write as well as analyze to fulfill budget.
— Team Development & Mentorship
— Union & Labor Relations Expertise
— Culinary Excellence & Creativity
— Conflict Resolution & Emotional Intelligence
— Financial Acumen (Food Cost, Labor Cost)
— Decisiveness Under Pressure
— Cross-functional Communication
•
Higher education degree in culinary arts, hospitality management or similar preferred.
•
Previous experience working in a kitchen supervisor role.
•
Previous experience in a FOH restaurant operations preferred.
•
High school diploma or GED preferred.