Technical Trainer
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Before you apply
LocationCebu City, Central Visayas (Region VII), Philippines
Typefull-time
SeniorityMid
Experience3+ yrs
Company size19+ people
PostedOct 7, 2026 · 4w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in computer technology, information systems, engineering, or any related field
At least 3 years of experience in a technical training role
Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such as TCP/IP, DNS, DHCP, etc
Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
Excellent oral and written English communication skills
Excellent facilitation, presentation, and listening skills
Excellent Customer Service Skills
Good interpersonal and professional skills
Ability to creatively use resources and adjust to changes quickly and professionally
Ability to work independently with minimal supervision, but also in a team environment
Strong attention to detail
Ability to prioritize assignments and projects based on importance and customer expectations
Analytical, Dynamic, and Creative personal qualities
Experience in designing and developing training material
Technical Certifications such as CCNA, Ruckus Certification, and others
Willing to work in shifts/weekends/holidays
Skills
VLAN
routing
OSI
VPN
IP subnetting
TCP/IP
DNS
DHCP
MS Office
Word
Excel
PowerPoint
Outlook
About the company
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!
Responsibilities
We are looking for a Technical Trainer.
Key Responsibilities
•
Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, with a focus on both foundational networking and advanced technical concepts.
•
Assess training needs by collaborating with managers, HR, and technical teams.
•
Design course materials such as manuals, presentations, e‑learning modules, and hands‑on labs.
•
Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
•
Conduct training sessions in person, virtually, or through blended learning methods.
•
Evaluate training effectiveness using feedback, assessments, and performance metrics.
•
Update training content regularly to reflect new technologies, processes, or organizational changes.
•
Support learners by answering questions, troubleshooting issues, and providing follow‑up guidance.
•
Collaborate with Account Specific Trainers to ensure accuracy and relevance of training content.
•
Customize training content to align with organizational goals, client expectations, and industry standards.
•
May be required to travel to other sites to conduct face‑to‑face training.
Requirements
Qualifications:
•
Must have a Bachelor’s degree preferably in computer technology, information systems, engineering, or any related field.
•
Must have at least 3 years of experience in a technical training role.
•
Experience in designing and developing training material is preferred but not required.
•
Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such as TCP/IP, DNS, DHCP, etc
•
Technical Certifications such as CCNA, Ruckus Certification, and others are preferred but not required.
•
Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
•
Must have excellent oral and written English communication skills.
•
Must have excellent facilitation, presentation, and listening skills.
•
Has excellent Customer Service Skills
•
Has good interpersonal and professional skills
•
Has the ability to creatively use resources and adjust to changes quickly and professionally
•
Has the ability to work independently with minimal supervision, but also in a team environment
•
Has strong attention to detail
•
Has the ability to prioritize assignments and projects based on importance and customer expectations
•
Can showcase Analytical, Dynamic, and Creative personal qualities
•
Willing to work in shifts/weekends/holidays