Intern (GELM SS-Operations-Contact Centre)
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Before you apply
LocationSingapore
Typeinternship
SeniorityEntry
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Currently pursuing a Diploma or Degree in Business Administration, Insurance, Finance, Banking, Communications, Customer Service, or related disciplines
Final year Diploma or Degree students
Strong interest in Customer Service, Insurance, Contact Centre Operations, or Financial Services
Strong verbal and written communication skills
Willingness to learn and work in a fast-paced environment
Ability to work independently as well as collaboratively within a team environment
Strong interpersonal and customer service skills
Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
Good attention to detail and organizational skills
Champion and embody our Core Values in everyday tasks and interactions
Demonstrate high level of integrity and accountability
Take initiative to drive improvements and embrace change
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies
Previous involvement in customer-facing activities, university projects, student leadership roles, or extracurricular activities
Available for a minimum internship period of 3 months and above
Skills
Microsoft Office
Excel
Word
PowerPoint
CRM
About the role
The Contact Centre Intern (Regional) will support the Contact Centre team in delivering prompt, professional, and accurate service to customers and financial representatives. This internship provides exposure to customer service operations, insurance servicing processes, and regional Contact Centre functions supporting Singapore operations.
Responsibilities
· Support the Contact Centre team in handling customer enquiries received via phone calls and emails.
· Assist in providing accurate information on insurance products, policy servicing, premium payments, and other customer enquiries.
· Update complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
· Assist in monitoring and following up on customer requests to ensure timely resolution.
· Support administrative and operational activities within the Contact Centre.
· Participate in training sessions to develop insurance knowledge, customer service skills, and operational understanding.
· Work closely with various stakeholders to support daily operational requirements.
· Support process improvement initiatives and ad hoc projects assigned by Management.
· Adhere to company policies, operational procedures, and regulatory requirements.
Requirements
· Are currently pursuing a Diploma or Degree in Business Administration, Insurance, Finance, Banking, Communications, Customer Service, or related disciplines
· Final year Diploma or Degree students are encouraged to apply.
· Available for a minimum internship period of 3 months and above
· Strong interest in Customer Service, Insurance, Contact Centre Operations, or Financial Services.
Nice to have
· Previous involvement in customer-facing activities, university projects, student leadership roles, or extracurricular activities will be an added advantage
· Have strong verbal and written communication skills.
· Demonstrate a willingness to learn and work in a fast-paced environment.
· Are able to work independently as well as collaboratively within a team environment. Have strong interpersonal and customer service skills.
· Are proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
· Possess good attention to detail and organizational skills.
•
Champion and embody our Core Values in everyday tasks and interactions.
•
Demonstrate high level of integrity and accountability.
•
Take initiative to drive improvements and embrace change.
•
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
•
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
About the company
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.