Transportation Program Administrator
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Before you apply
SalaryNo pay range posted
LocationBaltimore, MD
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCMS
Company size51–200 people
PostedOct 29, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum of 2 years of experience in a customer service, administrative support, or transportation-related role
Prior experience managing a federal agency contract that provided transportation program support services, including independently processing incoming customer applications in full accordance with program regulations, policies, and procedures
Knowledge of federal regulations for transit subsidy programs
Experience with intake and evaluation of transit applications through the GOVGO! Portal, ensuring strict compliance with all program rules and guidelines
Knowledge of federal traffic management regulations, including acquiring services for the Agency through the Transportation Management Services Solution (TMSS 2.0) or a similar transportation management system
Familiarity with federal government transportation programs and policies
Experience with parking management systems and fleet management platforms
Prior experience supporting a federal agency or government contractor
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Strong written and verbal communication skills
Ability to manage multiple tasks simultaneously in a fast-paced environment
High school diploma or equivalent
Ability to obtain and maintain a Public Trust clearance
Experience with transportation management or fleet management software preferred
Associate's or Bachelor's degree preferred
Open to local candidates only; requires onsite work five days per week in Baltimore, MD
Skills
GOVGO! Portal
Microsoft Office Suite
Word
Excel
Outlook
Teams
TMSS 2.0
transportation management system
parking management systems
fleet management platforms
About the company
At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.
We’re proud of the culture we’ve built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It’s a culture we’re proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.
About the role
Significance, Inc. is seeking a CMS Transportation Program Administrator to support a federal program (contingent upon award). This position requires the ability to obtain and maintain a Public Trust.
This position is open to local candidates only as it requires onsite work five days per week at the Centers for Medicare & Medicaid Services in Baltimore, MD.
The Transportation Program Administrator is the primary point of contact for CMS employees who use the transportation programs administered by the CMS Office of Security, Facilities, and Logistics Operations (OSFLO) at CMS Headquarters in Baltimore, and delivers high-quality, responsive, and professional customer service across all of them. The role supports four programs: the Transit Subsidy Benefits Program (administered through an Interagency Agreement with the Program Support Center), the CMS Headquarters Parking Program, the Fleet Management Program, and Cargo Traffic Services for freight and household goods. The Representative takes over the high-volume, day-to-day transactions currently handled as secondary duties by the CMS Parking and Transit Program Manager and the CMS Fleet Manager, so those managers can focus on policy, compliance, and strategy.
Responsibilities:
•
Answer employee inquiries by phone, email, and in person about transit subsidy benefits, parking program eligibility and availability, fleet reservations, freight and household-goods services, and other transportation and traffic-related services
•
Intake, evaluate, and process transit subsidy applications (mass transit, vanpool, and Bike2Work), renewals, adjustments, and terminations through the GOVGO! Portal in a timely and accurate manner and in strict compliance with program rules and guidelines
•
Administer CMS Headquarters parking: process new applications, make parking assignments, manage waitlists to ensure equitable distribution, and maintain accurate parking records
•
Coordinate fleet vehicle reservations, track vehicle availability, and maintain up-to-date fleet utilization records
•
Assist with scheduling fleet vehicle maintenance and help ensure vehicles are available and compliant with applicable federal regulations and CMS policies
•
Support Agency traffic management by arranging freight reservations for large shipments (such as IT equipment relocations and trade show materials) and processing household-goods services for Agency-supported employee relocations, using TMSS 2.0 or a similar system
•
Maintain accurate and complete records of all customer interactions and transactions in the applicable program systems
•
Escalate complex or unresolved issues to the Commuter Services and/or Transportation Program Manager(s); raise critical issues immediately so they can be reported to the COR within 24 hours
•
Compile data for the monthly Transit Subsidy, Parking, and Fleet Utilization reports and the Monthly Status Report, including inquiries received, resolved, and pending and transit applications returned for editing
•
Support the quarterly Quality Assurance/Customer Satisfaction Report, the Annual Performance Report, and ad hoc data requests (due within 5 business days)
•
Assist with developing and maintaining customer service standard operating procedures (SOPs) and reference materials
•
Participate in team meetings, training sessions, and quarterly and annual program reviews as directed
Required Skills:
•
Minimum of 2 years of experience in a customer service, administrative support, or transportation-related role
•
Prior experience managing a federal agency contract that provided transportation program support services, including independently processing incoming customer applications in full accordance with program regulations, policies, and procedures
•
Knowledge of federal regulations for transit subsidy programs
•
Experience with intake and evaluation of transit applications through the GOVGO! Portal, ensuring strict compliance with all program rules and guidelines
•
Knowledge of federal traffic management regulations, including acquiring services for the Agency through the Transportation Management Services Solution (TMSS 2.0) or a similar transportation management system
•
Familiarity with federal government transportation programs and policies
•
Experience with parking management systems and fleet management platforms
•
Prior experience supporting a federal agency or government contractor
•
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
•
Strong written and verbal communication skills
•
Ability to manage multiple tasks simultaneously in a fast-paced environment
•
Experience with transportation management or fleet management software preferred
Education
•
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Benefits
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
Legal
We are an E-Verify Employer
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf