Call center & Customer service representative
LocationMumbai, Maharashtra, India
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentSecureIQ
Company size501–1,000 people
PostedMar 6, 2026 · 7mo ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Excellent verbal and written English communication skills
Strong listening, empathy, and problem-solving abilities
Prior experience in a customer service or call center role
Basic computer literacy and familiarity with CRM systems
Comfortable working in the Australian time zone
Skills
CRM systems
Call Center Customer Service Representative (Australian Time Zone)
📍 Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra
About the company
🏢 Company: Watermelon Parking (Australia)
🕓 Work Hours: Aligned with the Australian time zone
💼 Job Type: Full-time
Working Hours - 1.30am -9.30am or 9.30am - 5.30pm
Working Days- Monday - Saturday
About the role
About the Role
We’re seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you’ll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.
This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.
Responsibilities
Key Responsibilities
📞 Handle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.
💡 Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.
🔍 Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.
🚀 Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.
✨ Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.
Requirements
Requirements
Excellent verbal and written English communication skills
Strong listening, empathy, and problem-solving abilities
Prior experience in a customer service or call center role preferred
Comfortable working in the Australian time zone
Basic computer literacy and familiarity with CRM systems (preferred)