Responsibilities include planning and executing deployments, configuring and administering solution environments, troubleshooting application and infrastructure issues, monitoring automation processes, managing incidents and changes, and supporting the release of solutions into production. Collaborates with on-premises technology teams, including Windows, Network, Database, Security, and other infrastructure teams, to resolve environment, connectivity, access, performance, and infrastructure-related issues.
Supports solutions deployed across on-premises Windows servers and Azure environments, including Azure-hosted applications, services, virtual machines, containers, storage, networking, and associated cloud infrastructure. Works with cloud and infrastructure teams to ensure appropriate connectivity, security, access, monitoring, availability, and operational readiness.
The role also contributes to automation platform improvements, standardization, operational processes, monitoring and alerting, deployment methodologies, documentation, change control, release management, and continuous improvement of the Support model. May lead or coordinate technical activities and cross-functional initiatives related to platforms and infrastructure.