Student Account Representative
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Before you apply
Salary$20/hr
LocationCampus: Tempe
Work modeon-site
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentStudent Finance
Company size10,000+ people
PostedOct 27, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent
Three years experience appropriate to the area of assignment/field
Experience working within Financial Accounting
Experience working in a high-volume customer service environment
Experience in Accounts Receivable environment
Experience in reconciling accounts involving debit and credit accounting processing
Experience in using Microsoft Office applications (Excel, Word, Outlook)
Experience working in Peoplesoft or similar accounting-based programs
Experience in preparing reports
Evidence of effective communication skills
Experience in using attention to detail skills
Eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position
Skills
PeopleSoft
Microsoft Office
Excel
Word
Outlook
Job Profile:
Student Finance Assistant 3 Non-Exempt
Job Family:
Student Finance
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Assists in the maintenance of student financial operations through routine to intermediate daily operations support.
Job Description:
ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.
Legal
Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.
Position Salary Range:
$20.41 per hour
Essential Duties:
•
Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
•
Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
•
Process transactions including waivers, charges, and credits to student accounts.
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Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, My ASU, and Microsoft Office.
•
Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
•
Develop and create correspondence in response to student account inquiries.
•
Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.
•
Update departmental procedures relating to assigned accounting functions.
Desired Qualifications:
•
Experience working within Financial Accounting.
•
Experience working in a high-volume customer service environment.
•
Experience in Accounts Receivable environment.
•
Experience in reconciling accounts involving debit and credit accounting processing.
•
Experience in using Microsoft Office applications (Excel, Word, Outlook).
•
Experience working in Peoplesoft or similar accounting-based programs.
•
Experience in preparing reports.
•
Evidence of effective communication skills
•
Experience in using attention to detail skills.
Working Environment:
•
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
•
Required to stand for varying lengths of time and walk moderate distances to perform work.
•
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
•
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
•
Clearly communicate in person, over the phone and through email to perform essential functions.
Department Statement:
ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.