We’re looking for a program manager to own the day-to-day working relationship between Cardless and the banks that issue our cards, and to run new card programs from signed deal to live launch. You will be the person our bank partners hear from first, the person who knows where every open item stands, and the person who makes sure nothing reaches a bank as a surprise.
Cardless is a program manager that partners with FDIC- and OCC-regulated issuing banks to design and deliver co-branded credit cards. Our compliance team operates within this bank partnership model, which means the work must account for obligations across multiple bank partners with different regulators, different expectations, and different reporting cadences. Understanding the program-manager structure, where the bank holds the regulatory obligation and we perform the work, is key to succeeding in this role.
This is a hands-on, individual-contributor role with no direct reports. You sit on the Compliance team and report to our Chief Compliance Officer. Today the work of keeping our bank partners informed and confident is spread across the team; this role consolidates it. You will build the trackers, the reporting rhythm, and the governance cadence, because they do not exist yet, and your first assignment is a live program launch.
The job in one line: run the checklist so that most of the work is done before it reaches a subject-matter expert, know the policy line well enough to say “that was already decided,” and hear about problems before they land on a bank partner’s desk.