Service Delivery Lead
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Before you apply
LocationQuezon City, Metro Manila, Philippines
Work modeon-site
SeniorityLead
Experience3+ yrs
Company size501–1,000 people
PostedDec 11, 2025 · 10mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Information Technology, Management or related field
Minimum of at least 3 years of experience as a Service Delivery Lead
Project Management Certifications
ITIL Certification
Can work full onsite (Cubao)
Responsibilities:
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Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
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Establish internal service support processes (incident, request, change).
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Create and validate OLAs with internal IT teams.
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Design the internal service model replacing the vendor-managed one.
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Oversee ticketing, escalation paths, and service reporting.
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Ensure service team readiness prior to cutover.
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Monitor early-life support (hypercare) performance and stabilization metrics.
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Coordinate daily operations handover from the vendor.
Requirements
Qualifications:
•
Bachelor’s degree in Information Technology, Management or related field
•
Preferred/Advantageous
Nice to have
•
Project Management Certifications
•
ITIL Certification
•
Minimum of at least 3 years of experience as a Service Delivery Lead
•
Can work full onsite (Cubao)
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