RCM Trainer
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Before you apply
LocationChennai, India Office (Acurus HQ), Royapettah, Tamil Nadu, India
Work modeon-site
Typefull-time
SeniorityMid
Experience3–7 yrs
DepartmentRevenue Cycle Management
Company size51–200 people
PostedJul 21, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Strong knowledge of US Healthcare Revenue Cycle Management and Medical Billing
Knowledge of Eligibility, Charge Entry, Payment Posting, AR, Denials, Appeals, and Patient Billing
Excellent communication, presentation, coaching, and analytical skills
Knowledge of HIPAA, Medicare, Medicaid/Medi-Cal, Commercial Insurance, EMR/EHR, and Practice Management Systems
Bachelor's Degree
3-7 years of US Healthcare RCM experience
1-2 years in Training, Coaching, SME, or Quality
Medical Billing/Coding certification
Lean Six Sigma certification
Skills
EMR
EHR
Practice Management Systems
Job Description – Trainer / Process Coach (Revenue Cycle Management - Medical Billing)
Job Title: Trainer / Process Coach – Revenue Cycle Management (RCM)
Department: Operations – Revenue Cycle Management (Medical Billing)
Job Summary
The Trainer / Process Coach is responsible for designing, delivering, and evaluating training programs for Revenue Cycle Management (RCM) processes. The role focuses on new hire training, refresher training, process updates, quality improvement initiatives, and continuous coaching to improve productivity, quality, compliance, and operational excellence.
Key Responsibilities
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Conduct new hire, refresher, and process-specific training across RCM functions.
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Provide floor coaching, mentoring, and nesting support.
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Develop and maintain SOPs, training manuals, QRGs, presentations, and assessments.
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Conduct knowledge assessments and certification programs.
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Analyze quality and productivity trends; perform root cause analysis and deliver corrective training.
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Partner with Operations, Quality, SMEs, and Leadership to drive continuous improvement.
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Maintain training records, dashboards, coaching trackers, and TNI reports.
Required Skills
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Strong knowledge of US Healthcare Revenue Cycle Management and Medical Billing.
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Knowledge of Eligibility, Charge Entry, Payment Posting, AR, Denials, Appeals, and Patient Billing.
•
Excellent communication, presentation, coaching, and analytical skills.
•
Knowledge of HIPAA, Medicare, Medicaid/Medi-Cal, Commercial Insurance, EMR/EHR, and Practice Management Systems.
Qualifications & Experience
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Bachelor’s Degree.
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3–7 years of US Healthcare RCM experience.
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1–2 years in Training, Coaching, SME, or Quality preferred.
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Medical Billing/Coding certification and Lean Six Sigma are added advantages.
Key Performance Indicators (KPIs)
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Training Effectiveness
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Assessment Pass Rate
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Quality Improvement
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Productivity Improvement
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Knowledge Retention
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Coaching Effectiveness
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Training Completion SLA
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