General Responsibilities:
Organizational Planning & Execution: Translate organizational priorities and requirements into actionable plans, milestones, and operating rhythms. Establish mechanisms to track commitments and ensure leaders have visibility into progress, upcoming requirements, and areas requiring attention.
Reporting & Governance: Coordinate critical enterprise and regulatory reporting requirements, creating structure and accountability around deadlines, dependencies, and deliverables. Develop mechanisms that enable the organization to consistently meet requirements while minimizing unnecessary complexity for teams.
Executive Visibility: Develop concise, decision-oriented updates that provide senior leaders with a clear understanding of organizational priorities, progress, emerging issues, upcoming commitments, and areas requiring leadership intervention.
Strategic Thought Partnership: Serve as a strategic and tactical thought partner to leaders and cross-functional teams. Anticipate needs, identify gaps and opportunities, and develop creative solutions that help the organization operate more effectively.
Cross-Functional Connectivity: Build strong relationships across Enterprise Services Management, Risk, and partner organizations. Identify connections, dependencies, and competing priorities across teams and help drive alignment and shared understanding.
Communications & Engagement: Develop clear, compelling internal communications that connect associates to organizational priorities, decisions, and progress. Partner with leaders to ensure communications are timely, audience-appropriate, and drive understanding and action.
Team Effectiveness & Culture: Help establish the practices, forums, and ways of working that build a connected and effective organization. Create opportunities for collaboration, engagement, recognition, and shared identity, helping foster a culture associates are excited and proud to be a part of.
Process & Continuous Improvement: Evaluate how work gets done and design new processes, tools, and approaches that make the organization simpler and more effective. Adapt quickly as priorities and requirements evolve, balancing consistency with the needs of a growing organization.