Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
About the role
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
Responsibilities
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Answer to inbound calls and customer inquiries
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Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products;
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Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
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To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
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To be able to offer recommendations to common problems or frequently asked questions
Requirements
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Fluency in Spanish (C2 Level or Native);
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Good knowledge of English (B2 level);
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Availability to work in rotating shifts
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Any kind of previous experience or contact with clients
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Excellent communication skills;
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Good listening and empathy skills;
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Good time management skills;
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Team spirit and flexibility.
Benefits
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Competitive salary;
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Meal vouchers;
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Fixed-term, renewable employment contract;
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Private health insurance
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Airport pick-up and administrative assistance with your registration in Portugal;
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Reimbursement of your flight expenses
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Accommodation in one of our Client’s company’s shared apartments;
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Free Portuguese lessons, sports activities and much more!!