Application Support Specialist
LocationAPAC - Bangalore, India Office, Bangalore, Karnataka, India
Typefull-time
SeniorityMid
Experience3–6 yrs
DepartmentBusiness Operations
EquityIncluded
Company size201–500 people
PostedMay 20, 2026 · 4mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3-6 years of experience supporting or administering Salesforce
Bachelor's degree or equivalent practical experience
Strong troubleshooting and analytical problem-solving skills
Experience with Salesforce administrative and declarative capabilities
Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud
Experience creating Salesforce reports and dashboards to deliver business insights
Strong communication and documentation skills
Ability to manage multiple priorities and adapt quickly in a fast-paced environment
Customer-focused mindset with a commitment to timely issue resolution
Ability to work effectively within SLA-driven support processes
Self-motivated, proactive learner with strong collaboration skills
Experience working in Jira or similar ticketing/project management systems
Hands on experience with LeanData
Familiarity with NetSuite and business system integrations
Salesforce Administrator or related Salesforce certifications
ITIL certification or familiarity with ITIL principles
Looking for candidates who can join within 15–30 days
Skills
Salesforce
Salesforce Sales Cloud
Service Cloud
CPQ
Experience Cloud
Jira
LeanData
NetSuite
Benefits
Health insurance
Income protection
Life insurance
Retirement savings plans
Behavioral wellness services
Generous time off
About the company
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About the role
About the Role
We are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency.
What You’ll Do
•
Provide front-line support for Salesforce and related applications while meeting established Service Level Agreements (SLAs)
•
Support onboarding and offboarding activities across the company tech stack, including Salesforce user setup, permissions, territory adjustments, and enablement
•
Troubleshoot technical issues, perform root cause analysis, and implement both short-term resolutions and long-term fixes where applicable
•
Create, maintain, and improve documentation related to systems, workflows, and operational processes
•
Build reports, dashboards, and perform ad hoc analysis within Salesforce
•
Support business teams including Order Management and Channel Operations with sales process updates, troubleshooting, and system-related requests
•
Partner with cross-functional teams to identify opportunities for process optimization and system improvements
•
Provide feedback and recommendations on training needs, usability enhancements, and operational efficiencies
What We’re Looking For
•
3-6 years of experience supporting or administering Salesforce
•
Bachelor’s degree or equivalent practical experience
•
Strong troubleshooting and analytical problem-solving skills
•
Experience with Salesforce administrative and declarative capabilities
•
Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud
•
Experience creating Salesforce reports and dashboards to deliver business insights
•
Strong communication and documentation skills
•
Ability to manage multiple priorities and adapt quickly in a fast-paced environment
•
Customer-focused mindset with a commitment to timely issue resolution
•
Ability to work effectively within SLA-driven support processes
•
Self-motivated, proactive learner with strong collaboration skills
•
Experience working in Jira or similar ticketing/project management systems
Nice to Have
•
Hands on experience with LeanData
•
Familiarity with NetSuite and business system integrations
•
Salesforce Administrator or related Salesforce certifications
•
ITIL certification or familiarity with ITIL principles
•
Looking for candidates who can join within 15–30 days
Benefits
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Legal
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.