The Telecommunications Administrator is responsible for the administration, configuration, and maintenance of all telecommunications systems supporting Howard University Hospital. This position ensures the reliability, scalability, and security of voice communication systems—including VoIP, PBX, call center, and paging technologies—to support clinical operations, patient communications, and administrative workflows. The role contributes directly to operational efficiency, patient safety, and continuity of hospital communications.
This position does not have direct supervisory responsibility but may provide technical direction, training, and oversight to contractors, vendors, and junior IT support staff on telecommunications-related projects and daily operations.
The Telecommunications Administrator functions as a key member of the Enterprise Technology Services team, providing specialized expertise in voice and communication systems that serve clinical, administrative, and emergency operations across Howard University Hospital.
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The incumbent will interface regularly with hospital departments, clinical leadership, and external vendors to maintain mission-critical communication systems.
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This position requires strong analytical and problem-solving skills, the ability to manage multiple priorities, and a commitment to service excellence in a healthcare environment that operates 24/7.
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The Administrator must ensure compliance with hospital policies, HIPAA regulations, and industry best practices for data protection and system security.